Commercial Account Handler

3 months ago


Milton Keynes, United Kingdom Christie Group Central Services Ltd Full time

**Commercial Account Handler**

**Purpose**

**Responsibilities**

Answering incoming calls and assisting customers with questions and enquiries;
Ensuring accuracy, efficiency and professionalism when dealing with both client and insurer and conducting high quality work in relation to;
- New Business,
- Renewals,
- Mid-term adjustments,
- Claims,
- Queries,
- Premium Finance Arrangements,
- and Issuing Cover Notes

Ensuring all business activity fully complies with FCA regulation and company procedures

Always promoting exceptional customer care standards

Developing and maintaining a professional working relationship with all clients and providing expert product advice and guidance

Actively securing renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost-effective cover

Managing the premium finance process, from insurer schemes

**Skills and Experience**
- Previous experience in an Account Handler role within a commercial broker environment
- Working knowledge of most commercial insurance products
- Experience of working to high standards of FCA compliance
- I.T. skills including use of an insurance IT system, ideally Acturis
- Strong organisation skills
- The ability to work to a high level of accuracy
- Exemplary customer service skills with the ability to build solid relationships with clients and insurers
- Regulatory and compliance awareness
- Willingness to work towards Cert CII or already hold qualifications

**What we can offer**
- Negotiable Salary
- Car allowance
- 25 days holiday
- Flexible Working
- Income Protection if you fall ill.
- Pension
- Life Assurance
- A real ability to influence the direction of the business.

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Milton Keynes: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Commercial Insurance Broker: 4 years (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Milton Keynes



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