Commercial Account Handler
3 months ago
**Commercial Account Handler**
**Purpose**
**Responsibilities**
Answering incoming calls and assisting customers with questions and enquiries;
Ensuring accuracy, efficiency and professionalism when dealing with both client and insurer and conducting high quality work in relation to;
- New Business,
- Renewals,
- Mid-term adjustments,
- Claims,
- Queries,
- Premium Finance Arrangements,
- and Issuing Cover Notes
Ensuring all business activity fully complies with FCA regulation and company procedures
Always promoting exceptional customer care standards
Developing and maintaining a professional working relationship with all clients and providing expert product advice and guidance
Actively securing renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost-effective cover
Managing the premium finance process, from insurer schemes
**Skills and Experience**
- Previous experience in an Account Handler role within a commercial broker environment
- Working knowledge of most commercial insurance products
- Experience of working to high standards of FCA compliance
- I.T. skills including use of an insurance IT system, ideally Acturis
- Strong organisation skills
- The ability to work to a high level of accuracy
- Exemplary customer service skills with the ability to build solid relationships with clients and insurers
- Regulatory and compliance awareness
- Willingness to work towards Cert CII or already hold qualifications
**What we can offer**
- Negotiable Salary
- Car allowance
- 25 days holiday
- Flexible Working
- Income Protection if you fall ill.
- Pension
- Life Assurance
- A real ability to influence the direction of the business.
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Milton Keynes: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Commercial Insurance Broker: 4 years (required)
**Language**:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Milton Keynes
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