German Speaking Human Resources Administrator
6 months ago
London - North West
- English, German
- Up to £41000 per annum
- Contract/Interim
- Human Resources and Recruitment
- TO 24466.1
A global market-leading bio-pharmaceutical company is currently looking for a German speaking HR Associate to work within the HR Department based in Stockley Park.
This role is a 6-month fixed-term contract that will require you to work from the office in Stockley Park 3 days per week (Tuesday to Thursday) and 2 days from home.
**Your responsibilities will include**:
- Handle Tier 1 cases professionally, with sensitivity, and a customer-centric approach in adherence to Company policies, procedures, and SLAs.
- Employ case management system tools to address written inquiries from employees, managers, retirees, and family members concerning HR matters, within specified SLAs and quality benchmarks.
- Follow HRSS policy and procedures to escalate cases to the appropriate team when necessary.
- Collaborate with internal and external sources to provide or gather necessary information to resolve non-escalated cases.
- Direct employees, managers, retirees, and families to HR self-service technology, external vendors, or other applicable resources as needed.
- Achieve or surpass goals and key performance indicators to ensure optimal service delivery to all stakeholders.
- Aid in special projects to bolster HRSS operations.
- Contribute to the ongoing enrichment of the HR knowledge base and Employee Support Center (ESC) to facilitate employees in finding answers to their queries through self-service.
- Work together with other regional HRSS teams to ensure alignment and share knowledge.
- Take the lead in documenting, streamlining, and standardising HR business processes regionally and globally.
- Address inquiries from internal and external partners promptly, with timely follow-up and feedback.
**About you**:
**Profile**:
- Required to be fluent in German and in English, both written and spoken
- Substantial experience in HR or HR Shared Services
- Proficiency in utilising HR Systems, particularly Workday’s Data Management features
- Essential proficiency in verbal, written, interpersonal, and telephone communication
- Desirable experience with case management tools, notably ServiceNow
- At least two years of experience managing HR inquiries for TA Operations administration
- HR Qualification advantageous (not mandatory)
To apply, please send your CV in English and in Word format to Tom.
languagematters is acting as an employment business in relation to this vacancy.
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