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Fines Officer

1 month ago

Newcastle upon Tyne, United Kingdom Brook Street Full time

Are you confident and able to talk to anyone? Do you have a passion for excellent customer service? We currently have fantastic temporary opportunities for a small number of administrators/call handlers to join a team within one of our Public Sector clients based in North Shields.

The role starts as an Administration role but will include Call Handling once you have built up the knowledge required. There will also be general administration that results from the calls that you will deal with. Duties will include, but not be restricted to:
Call Handling regarding fines
Dealing with written queries
General Administration
Distribution of Post
General photocopying and filing
Creating and updating records on the in-house computer system
Data Entry
Ad Hoc duties as and when required by the client

Parking on site
Dealing with incoming calls and call backs
Giving advice to fine payers about how to make payments
Supporting those who want to pay but are struggling
Taking action against those who won't pay
Dealing with spreadsheets, calls and warrants
Standard DBS required

This is a 6 month initial assignment, depending on start date, but has the opportunity to be extended beyond that initial period. The job is based on a 37 hour week, working Monday to Friday. Free, secure parking is available at the location. This Client also offers an excellent Pay Rate of £11.28 per. hour.

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