Etrak Client Services Support

2 weeks ago


Aylesford, United Kingdom The Delivery Group Full time

**Purpose**:
To assist with daily reporting, supplier service level management, client queries and claims, returns and general administration. This is an ideal role for an attentive, driven individual with a desire to take on a dual role liaising with clients, internal TDG teams and suppliers, with the opportunity to progress into other roles within TDG based on performance.

**Main areas of accountability**:

- Daily Client Service Level Monitoring and Reports
- Daily ETrak Reporting, including item advised, exceptions and checkweigh reports.
- Raising, Tracking and Resolving Client Claims
- Monitoring Carrier/ Supplier performance by country and escalating any issues for immediate investigation.
- Managing Client Returns and Queries
- Managing ETrak Issues and liaising with the TDG Operations team
- General Daily Administration and Reporting

**Essential Experience**:

- Used to dealing with multiple administrative priorities in an efficient and timely manner.
- Must be able to liaise with staff internally as well as service providers to always ensure client satisfaction.
- Confident in using Microsoft Office suite - Primarily Excel
- Basic knowledge of Outlook
- Used to working to deadlines and SLA’s.
- Experienced in following procedures.

**Desirable Experience**:

- Confident and friendly in nature
- Has exceptional organisation skills and attention to detail
- Confident in recognising patterns in reporting to raise issues efficiently.
- Basic knowledge of Salesforce
- General office administration experience
- Knowledge of international mailing - Customs requirements, HS Codes, DDU/DDP/IOSS services etc

**Training/Qualifications**
- No formal qualifications are needed for this role, full training will be provided

**Job Types**: Full-time, Permanent

**Salary**: Up to £26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Aylesford, ME20: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Salesforce: 1 year (preferred)

Work Location: Hybrid remote in Aylesford, ME20



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