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Receptionist (33 Hours a Week)

4 months ago

Newport, United Kingdom Primary Care Careers Full time

**About the Role**:
Newport Surgery, in Saffron Walden, is looking to recruit a receptionist who will provide a point of contact for patients and act as a focal point of communication between doctors and other medical staff. This role is working 33 hours a week, with some flexibility.

**Duties include**:

- Ensuring the telephone is answered as promptly as possible, booking appointments and diverting calls to the correct person;
- Managing the message system on the telephone system, to cover holiday periods;
- Ensuring total familiarity with the appointment systems in use, including regular and incidental variations;
- Booking appropriate appointments for patients attending the practice;
- Explaining practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed;
- Entering new and temporary patients onto the computer and ensuring completed forms are sent to the Health Authority weekly;
- Entering requests for home visits into the visit book, stating time received and including all relevant information and where necessary refer to the duty doctor. Ensuring doctors are informed of all visit requests;
- Actioning requests for ambulance transportation and entering details in the appropriate book;
- Ensuring that the reception and waiting areas are kept neat and tidy;
- Checking the pigeon-holes daily, ensuring that daily tasks are not given to absent doctors;
- Ensuring that incoming mail is appropriately stamped and distributed;
- Keeping filing up-to-date;
- Issuing repeat prescriptions and handing out medication to patients, in line with our standard operating procedures.
- Previous medical or healthcare receptionist experience is desirable;
- Excellent communication skills, with a clear and polite telephone manner;
- Able to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confident to work as part of a team and be able to think on your feet, independently;
- Strong IT and administration skills.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
We are a forward-thinking, dispensing practice caring for 8,900 patients. We operate an Emis Web clinical system and have a history of high QOF achievement and a CQC rating of Good across all domains.

**Disclosure and Barring Service Check