Senior Service Delivery Specialist
7 months ago
Vacancy details
**Talent pool**:
- Operations - Customer Service**Title**:
- Senior Service Delivery Specialist**Contract type**:
- QA Ltd Permanent**Job advert**:
**Senior Service Delivery Specialist**
**Cheltenham OR London**
**About QA**:
We are specialists in technology - providing a comprehensive suite of talent and training services helping individuals and companies to be winners in the digital revolution. Over 290,000 people learned with us last yearWe deliver services to over 5,000 corporate clients, representing a significant portion of the FTSE 250. We have leading practices in agile, cyber security, cloud and DevOps - as well as many other technology specialisms. We specialise in the people side of technology transformation - our training programmes help businesses to upskill or reskill their existing employees and our talent services are used to identify, recruit and skill-up diverse technology talent - we deliver 70% of the UK’s cloud training and are a Microsoft Gold delivery partner.**About the role**:
- Acting as first point of contact and providing high quality
- support to specified clients your focus will be to co-ordinate
- internal resources to ensure key projects are developed and
- delivered in line with required learning outcomes and in
- accordance with contract terms.**Key Responsibilities**
- Create and maintain project plans and track progress to ensure successful delivery of projects
- Liaise internally with colleagues to ensure all quality standards are achieved
- Maintain strong relationships with members of the client team
- Interrogate relevant systems to produce insightful reports for clients to support the management of their programmes and events
- Raise issues that risk project delivery and/or agreed costs and timescales
- Escalate risks to ensure appropriate action is taken to mitigate them
- Deliver high levels of customer service to assist the wider sales team in developing strategic client relationships
**Your Experience/Knowledge**
- Track record of successfully delivering small projects and/or events
- Experience within a highly client-centric environment, servicing a wide range of offerings
- Working to tight deadlines where high levels of
accuracy are required
- Experience of implementing improvements to business process
- Experience of resolving or offering solutions to more complex queries
- IT savvy and competent with excel (vlook up, pivot tables)
**You will demonstrate a willingness to go through Security Clearance for government programmes if necessary.**
**What We'll Do For You**:
**On top of the salary you’ll receive QA’s outstanding benefits package**:
- 27 days annual leave plus bank holidays with the option to buy/sell up to 5 days per year
- 3 dedicated study days with access to 1500+ courses (worth up to £3K each)
- Medicash - cashback for dentist/physio etc.
- Free virtual GP appointments
- 2 charity or volunteer days
- Generous referral scheme
- A superb Gymflex scheme (ask us about this)
- Our Benefits Hub with loads of high street discounts + moreVacancy location
**Location**:
- South West, Gloucestershire, Cheltenham**Job Description**:
**Attachment****:
- CS4 - Snr Customer Success Specialist.pdf (514 Kb)General information
**Reference **:1000005481
-
Service Delivery Manager
3 days ago
Cheltenham, United Kingdom Hays Specialist Recruitment Limited Full timeCheltenham | Service delivery manager | Up to £60,000 **Your new role** **What you'll need to succeed** - Strong client focus - ability to operate at prime customer contact level typically at senior manager/director level. Customer advocate into the IT world - Strong development focus - advocate of developing employees, teams and the business - The ability...
-
Senior Service Delivery Specialist
6 months ago
Cheltenham, United Kingdom QA Limited Full timeVacancy details **Talent pool**: - Operations - Customer Service**Title**: - Senior Service Delivery Specialist**Contract type**: - QA Ltd Permanent**Job advert**: **The role: Senior Programmes Administrator** **Location: Cheltenham or London, Hybrid - Remote** **Contract: Full time, 37.5 hrs per week** **Package: competitive + benefits** **About...
-
IT Service Delivery Specialist
6 days ago
Cheltenham, Gloucestershire, United Kingdom Northrop Grumman Corp. (AU) Full timeJob Title: IT Service Delivery Specialist">About the Role:We are seeking an experienced IT service delivery specialist to join our team. As a key member of our organisation, you will be responsible for delivering high-quality IT services to our customers.">Salary: The estimated salary for this role is $100,000 - $130,000 per annum.">Key...
-
Service Delivery Specialist
3 weeks ago
Cheltenham, Gloucestershire, United Kingdom QA Limited Full timeJob Title: Service Delivery SpecialistSalary:£32,000 - £38,000 per annumJob Type:Permanent, 37.5 hrs per weekPackage:£Competitive + benefitsAbout the RoleThis is a fantastic opportunity to join QA Limited as a Service Delivery Specialist.You will be responsible for ensuring booking and enquiry turnaround times meet agreed SLAs, delivering a range of...
-
Service Delivery Specialist
2 weeks ago
Cheltenham, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000As a Service Delivery Specialist at beBee Professionals, you will play a critical role in ensuring excellent customer service. Your primary responsibility will be to handle incoming queries from clients, providing timely and effective solutions.Responsibilities:Handle customer inquiries via phone, email, and chat.Provide detailed information about products...
-
Building Services Contracts Specialist
3 weeks ago
Cheltenham, Gloucestershire, United Kingdom Design Installation Service Full timeAre you an ambitious Building Services Contracts Specialist looking for a new opportunity? We are seeking a highly skilled individual to join our design team in Cheltenham. As a key member of the team, you will be responsible for delivering high-quality building services contracts that meet client requirements.The ideal candidate will have experience in the...
-
Head Of It Service Delivery
2 weeks ago
Cheltenham, United Kingdom Brg Technologies Full timeThe successful candidate will deliver and manage the day-to-day IT operations of the company, be involved in IT strategy, maintain high standards of IT service delivery, and support the safeguarding of IT infrastructure. Minimising downtime and operational disruption is essential to the successful running of the business. Being part of a process-focused,...
-
Cheltenham, Gloucestershire, United Kingdom Design Installation Service Careers Full timeWe are seeking a talented and enthusiastic individual to join our team as a Junior Building Services Design and Procurement Specialist.This role offers an excellent opportunity for someone to develop their skills and expertise in building services design and procurement.About the Role:Assist in the design and specification of building services systems,...
-
Service Delivery Specialist
4 days ago
Cheltenham, United Kingdom Anderson Recruitment Full timeCompany OverviewA leading specialist in the fire and security industry, our client installs and maintains fire and security equipment and systems throughout the UK. The company operates with a family-friendly team spirit built on decades of hard work.Salary£40,000 - £60,000 per annum, depending on experience.Job DescriptionWe are seeking a Service...
-
Procurement and Delivery Specialist
3 weeks ago
Cheltenham, Gloucestershire, United Kingdom Ian Williams Full timeKey ResponsibilitiesWe are looking for a Procurement and Delivery Specialist to join our Capital team in Cheltenham.In this role, you will be responsible for procuring goods and services, managing supplier relationships, and ensuring compliance with company policies and procedures.You will also play a key role in driving project delivery, collaborating with...
-
Infrastructure Delivery Specialist
6 hours ago
Cheltenham, Gloucestershire, United Kingdom Premier Technical Recruitment Ltd Full timeJob Title: Infrastructure Delivery Specialist">Location: Cheltenham / hybrid">Salary: £55,000 per annum + benefits">Our client is a global market leader in providing infrastructure solutions worldwide. Due to continued success and an ongoing programme of strategic growth, they are seeking an experienced Infrastructure Delivery Specialist to oversee the...
-
Service Delivery Specialist
2 weeks ago
Cheltenham, Gloucestershire, United Kingdom QA Limited Full timeCustomer Services Administrator OpportunityWe have an exciting opportunity for a Customer Services Administrator to join our team in Cheltenham (hybrid/remote).This role offers a competitive salary of around £33,000 per annum, plus a comprehensive benefits package, including 27 days annual leave, holiday buying scheme, and more.About the JobAs a Customer...
-
Service Delivery Expert
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom i2i Recruitment Full timeService Driver Opportunityi2i Recruitment is excited to announce a new opportunity for a skilled Service Driver to join our Specialist Cars team in Cheltenham. As a key member of our team, you will play a crucial role in delivering exceptional service to our clients.ResponsibilitiesMaintain high driving standards and ensure the safe collection and delivery...
-
It Service Delivery Manager
1 month ago
Cheltenham, United Kingdom Brg Technologies Full timeNot hybrid or remote.The successful candidate will deliver and manage the day-to-day IT operations of the company, be involved in IT strategy, maintain high standards of IT service delivery, and support the safeguarding of IT infrastructure.Execute and oversee the IT strategy in alignment with the company goals, ensuring effective and timely delivery of IT...
-
Head of IT Service Delivery
2 weeks ago
Cheltenham, United Kingdom BRG Technologies Full timeThe successful candidate will deliver and manage the day-to-day IT operations of the company, be involved in IT strategy, maintain high standards of IT service delivery, and support the safeguarding of IT infrastructure. Minimising downtime and operational disruption is essential to the successful running of the business. Being part of a process-focused,...
-
Head of IT Service Delivery
2 weeks ago
Cheltenham, United Kingdom BRG Technologies Full timeThe successful candidate will deliver and manage the day-to-day IT operations of the company, be involved in IT strategy, maintain high standards of IT service delivery, and support the safeguarding of IT infrastructure. Minimising downtime and operational disruption is essential to the successful running of the business. Being part of a process-focused,...
-
Head of IT Service Delivery
2 weeks ago
Cheltenham, United Kingdom BRG Technologies Full timeThe successful candidate will deliver and manage the day-to-day IT operations of the company, be involved in IT strategy, maintain high standards of IT service delivery, and support the safeguarding of IT infrastructure. Minimising downtime and operational disruption is essential to the successful running of the business. Being part of a process-focused,...
-
Head of IT Service Delivery
2 weeks ago
Cheltenham, United Kingdom BRG Technologies Full timeThe successful candidate will deliver and manage the day-to-day IT operations of the company, be involved in IT strategy, maintain high standards of IT service delivery, and support the safeguarding of IT infrastructure. Minimising downtime and operational disruption is essential to the successful running of the business. Being part of a process-focused,...
-
Service Delivery Manager
5 days ago
Cheltenham, United Kingdom Latcom Plc Full timeService Delivery Manager (SDM) required to work in my client’s office, based in Cheltenham for 2-3 days a week, 1 day every 2 weeks in their London office and the rest WFH. Job purpose: - My client has chosen to outsource all their IT Service Delivery Services to external service providers and the SDM will be expected to understand and interpret business...
-
Delivery and Logistics Specialist
1 month ago
Cheltenham, Gloucestershire, United Kingdom ENGINEERINGUK Full timeAbout the jobThis is a fantastic opportunity to join our team as a Delivery and Logistics Specialist. As a key member of our delivery team, you will be responsible for managing the delivery of our customers' shopping orders, ensuring timely and accurate delivery, and providing exceptional customer service.The ideal candidate will have a valid UK/EU/EEA...