Senior Service Delivery Specialist

6 days ago

Cheltenham, United Kingdom QA Limited Full time

Vacancy details

**Talent pool**:

- Operations - Customer Service**Title**:

- Senior Service Delivery Specialist**Contract type**:

- QA Ltd Permanent**Job advert**:
**Senior Service Delivery Specialist**

**Cheltenham OR London**

**About QA**:
We are specialists in technology - providing a comprehensive suite of talent and training services helping individuals and companies to be winners in the digital revolution. Over 290,000 people learned with us last yearWe deliver services to over 5,000 corporate clients, representing a significant portion of the FTSE 250. We have leading practices in agile, cyber security, cloud and DevOps - as well as many other technology specialisms. We specialise in the people side of technology transformation - our training programmes help businesses to upskill or reskill their existing employees and our talent services are used to identify, recruit and skill-up diverse technology talent - we deliver 70% of the UK’s cloud training and are a Microsoft Gold delivery partner.**About the role**:

- Acting as first point of contact and providing high quality
- support to specified clients your focus will be to co-ordinate
- internal resources to ensure key projects are developed and
- delivered in line with required learning outcomes and in
- accordance with contract terms.**Key Responsibilities**
- Create and maintain project plans and track progress to ensure successful delivery of projects
- Liaise internally with colleagues to ensure all quality standards are achieved
- Maintain strong relationships with members of the client team
- Interrogate relevant systems to produce insightful reports for clients to support the management of their programmes and events
- Raise issues that risk project delivery and/or agreed costs and timescales
- Escalate risks to ensure appropriate action is taken to mitigate them
- Deliver high levels of customer service to assist the wider sales team in developing strategic client relationships

**Your Experience/Knowledge**
- Track record of successfully delivering small projects and/or events
- Experience within a highly client-centric environment, servicing a wide range of offerings
- Working to tight deadlines where high levels of
accuracy are required
- Experience of implementing improvements to business process
- Experience of resolving or offering solutions to more complex queries
- IT savvy and competent with excel (vlook up, pivot tables)

**You will demonstrate a willingness to go through Security Clearance for government programmes if necessary.**

**What We'll Do For You**:
**On top of the salary you’ll receive QA’s outstanding benefits package**:

- 27 days annual leave plus bank holidays with the option to buy/sell up to 5 days per year
- 3 dedicated study days with access to 1500+ courses (worth up to £3K each)
- Medicash - cashback for dentist/physio etc.
- Free virtual GP appointments
- 2 charity or volunteer days
- Generous referral scheme
- A superb Gymflex scheme (ask us about this)
- Our Benefits Hub with loads of high street discounts + moreVacancy location

**Location**:

- South West, Gloucestershire, Cheltenham**Job Description**:
**Attachment****:

- CS4 - Snr Customer Success Specialist.pdf (514 Kb)General information

**Reference **:1000005481

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