It Service Delivery Manager
1 week ago
Not hybrid or remote.
The successful candidate will deliver and manage the day-to-day IT operations of the company, be involved in IT strategy, maintain high standards of IT service delivery, and support the safeguarding of IT infrastructure.
Execute and oversee the IT strategy in alignment with the company goals, ensuring effective and timely delivery of IT projects in a Microsoft environment Manage and mentor the team of IT professionals - supporting the overall IT strategy.
Oversee and ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices in the UK Oversee the delivery of IT services within a Microsoft & ITIL environment, ensuring they meet business needs and comply with established SLAs.
Support IT infrastructure, including IT security initiatives to ensure robust and reliable systems across the business.
Control IT expenditure within the IT budget Collaborate with senior management, including people at the Director level and other stakeholders to understand and address urgent IT needs, to develop a robust IT strategy moving forward.
Microsoft hardware (Windows Server) Microsoft 365 and Azure Network fundamentals; Cyber Security and Cyber Essentials, or equivalent accreditation IT Best Practices, Policy and Processes Experience in a similar senior IT role i.e.
Head of IT / IT Manager Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management.
Experience within the construction sector or product assembly environment would be beneficial Have the ability to implement new IT strategies and lead large-scale IT projects.
Exceptional administrative skills, with a meticulous approach to documentation and process management.
Able to work and collaborate with non-IT colleagues Management of time and priorities towards operational effectiveness.
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