Customer Call Coordinator

7 months ago


Devizes, United Kingdom PALFINGER Full time

Part of the T H WHITE Group, Palfinger UK is the exclusive UK distributor for Palfinger lorry cranes and Epsilon construction, recycling and forestry cranes and branded ancillary equipment. Palfinger UK is the largest national lorry crane provider that offers in-house assembly, bespoke body-building and servicing for the entire life of the equipment portfolio it represents.

**Alternating Hours**:
Monday-Thursday 8:00am-5:30pm

Friday 8:00-5pm (1 hour lunch break)

then...

Monday-Thursday 7:00am-4:30pm

Friday 7:00-4pm (1 hour lunch break)

**Day to day duties will include**:

- Creating concise service orders in a proficient and timely manner
- Identifying and escalating queries to the Team Leader as appropriate
- Assisting the team with overflow calls and process as needed
- Other ad hoc duties as required such as deputising to cover team holiday and sickness

**The ideal applicant**:

- You will be self-motivated, flexible and adaptable
- You will have excellent verbal and written communication skills.
- You will be a team player.
- You will be able to work under pressure and prioritise to meet deadlines.
- You will be able to network and build effective relationships with customers and colleagues.
- You will be IT literate with good working knowledge of MS Outlook, Word and Excel. Knowledge of Microsoft Navision would be advantageous.

**What can T H WHITE Group offer you?**

At T H WHITE, it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work. We are committed to training and developing our employees to enable them to achieve their maximum potential. We also provide the following:

- Market surveyed salary - reviewed annually.
- Employer contributory pension/ death in service cover.
- Share Plan.
- Division cross-sell incentive scheme.
- Staff accounts at every branch with discounted prices.
- Extra holiday entitlement - after a certain number of years.
- Company sick pay after qualifying period.
- Role-specific company clothing / uniform.
- Recognition and support for health and work-related well-being.

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Devizes: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person



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