Customer Liaison Office

3 weeks ago

Dudley, United Kingdom Bridge of Hope Full time

** Our client who is one of the largest FM providers in the UK are currently recruiting for a Customer Liaison Officer to join their team on Temp to Perm or permanent **for the right person to be based on one of their clients sites in Birmingham, West Midlands.**
- To provide consultation and support to residents prior to, during and after works to their homes,ensuring high levels of customer satisfaction
- Managing the customer/resident journey whilst following the client and company engagement procedures
- To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
- Carry out choice events, consultation events and individual consultation with residents regarding future work.
- process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate
- Agree access arrangements with the resident and book appointments to enable the work to their home. Organise and provide support needs: packing boxes, dust sheets, storage and other facilities
- as required and agreed.

**Who are we looking for?**
- Previous experience within a customer service based role
- Previous resident liaison experience within the construction / social housing sector (desirable)
- Basic understanding of construction and social housing (desirable)
- Familiarisation of GDPR regulations
- Computer literate in MS office

Resourcing Group is acting as an Employment Business in relation to this vacancy.

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