Visitor Assistant

As an Ashby De La Zouch Castle Visitor Assistant, you will join an amazing team of employees and volunteers, making sure visitors have a great time from the moment they arrive until they say goodbye. This is a varied role and some days will be busy from start to finish, whereas others may be quieter especially on the wetter days No two days are the same.

Ashby de la Zouch Castle welcomes around 15,000 visitors a year, who come to explore the castle ruins, learn about the castle's dramatic history, climb the 98 steps up to the top of the tower and walk the underground passage. This role will also include occasional shifts at Kirby Muxloe Castle, a nearby site located just under 13 miles away from Ashby de la Zouch.

Daily tasks will vary but a core part of your role will be to ensure the site is safe and presentable to enable a warm welcome to everyone; you will find yourself working on admissions, retail sales, memberships sales and helping visitors find their way as well as general cleaning duties.

This contract is for 16 hours per week April until the end of October and zero hours per week from November to March, more hours will be available throughout the summer months and during the winter to cover holidays within the team. Typical shift patterns include working 8 hour days with some lone working. Weekend and bank holiday availability is essential for this role, in particular Sundays.

We are looking for people who enjoy working with others as part of a team to deliver an engaging visitor experience to a diverse audience. Training and support will be provided as part of your induction to the role, but some paid or voluntary experience working with the public may be beneficial.

You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference

This is an exciting opportunity to join one of England's largest conservation charities, with over 400 sites across the country. Benefits include:

- Comprehensive training covering all aspects of customer service, sales, food and beverage and retail;
- The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management; apprenticeship opportunities
- Free access to all English Heritage sites for you another adult and up to 6 children (under 18 in the family group)
- 25% discount in our shops and cafes;
- Enhanced maternity/paternity/Shared Parental leave
- 25 days holiday plus Bank Holidays pro rata rising to 28 days after 3 years, with the option to buy additional leave
- Matched pension contributions up to a maximum of 10% which can be paid via salary exchange or salary deduction

Everyone is welcome at English Heritage and we are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible.

We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage. By joining English Heritage, you will be part of a charity that is already on an exciting journey to tell everyone's story.

Interviews will be held on 3rd or 4th July at Ashby de la Zouch Castle.