Clinical Governance Partner

3 weeks ago

Newcastle upon Tyne, United Kingdom TotallyPLC Full time

**About the role...**

As a Governance Partner at Totally plc, you will play a crucial role in providing specialist governance leadership and support across all areas of the company's services. Your main responsibility will be to ensure the effective delivery of safe, assured, and high-quality services by partnering with stakeholders and influencing governance practices. Operating within the Clinical Governance Team, you will be accountable for all aspects of governance within the designated service line (111, F2F, Elective). This role requires a strategic, dynamic, and experienced professional with exceptional communication and leadership skills. Your ability to navigate a complex matrix organization and demonstrate an in-depth understanding of healthcare sector challenges will be essential to success.
- Key Responsibilities:
1. Delivering Results/Functional Responsibilities
- Manage the serious incident, incident, and complaints processes, and risk registers at the service level, ensuring adherence to quality standards and response/completion times.
- Lead patient experience and engagement activities, incorporating patient feedback into quality improvement initiatives and service development.
- Support, facilitate, and coordinate activities to improve patient safety, patient engagement, and experience within the assigned service, collaborating with clinical and operational teams.
- Ensure completion of action plans related to investigations into complaints, incidents, and serious incidents, and conduct audits to ensure successful implementation of new processes.
- Support the Service Director in providing assurance on service quality to the appropriate UTC Boards and Quality and Safety Committee.
- Provide quality reports to the Quality and Safety Committee and Regional/Board, ensuring transparency and assurance regarding service quality within the region/111 service.
- Assist services in preparing for CQC inspections and maintain continual compliance with CQC standards.
- Contribute to the development of the annual Quality Account and Quality Improvement Plan.
- Lead the development and implementation of the Service's Annual Quality Improvement Plan in collaboration with the Service Leadership Team, aligning it with the Group's Annual Quality Improvement Plan.
- Contribute to the annual SERCLE visit schedule, advising and supporting services in maintaining compliance with regulatory standards.
- Collaborate with the Group Audit Manager and Head of Clinical Quality to implement the Service's annual audit schedule, using findings to drive continuous quality improvement.
- Assist in investigating and managing incidents, serious incidents, and complaints when required, supporting the organization as a whole.
- Participate in policy and procedure development, utilizing best practice evidence and performance principles.
- Maintain the highest standards of conduct, integrity, and adherence to relevant codes of conduct, the organization's vision, and values.
- Engage in the organization's appraisal system, aligning individual objectives with organizational aims.
- Take responsibility for health and safety, both for oneself and others, in the working environment.
- 2. Engaging People/Key Working Relationships
- Foster excellent relationships with Commissioner quality and assurance teams, providing support to Service leads and functions provided by Totally plc, partners, and external stakeholders.
- Liaise with colleagues across the Group to optimize the implementation of learning from incidents, complaints, and patient feedback.
- 3. Management and Leadership
- Demonstrate effective leadership aligned with Totally plc's vision, values, and professional code of conduct.
- Serve as a role model, mentor, and coach, ensuring safe and effective care delivery, high patient satisfaction, and contribution to strategic objectives.
- Prioritize staff engagement and encourage open communication regarding care concerns.
- Commit to continuously improving the quality of services delivered.
- Manage direct reports in accordance with HR policies and procedures, including performance management, annual appraisals, regular one-on-ones, recruitment, sickness and absence management, and health and safety.
- Maintain the highest standards of conduct, integrity, and adherence to relevant codes of conduct, the organization's vision, and values.
- Act as an effective role model and expert resource for clinical staff and the multidisciplinary team.
- Stay up to date with
- developments in clinical practice and topical issues through continuous professional development.
- Support human resource governance activities, such as disciplinary investigations, capability reviews, and grievance hearings.
- Promote an open, transparent learning culture with continuous quality improvement as the foundation.
- Lead shared learning activities across the Group in collaboration with Service Directors, utilizing various methodologies.

**Qualifications

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