Tenancy Sustainment Officer

2 weeks ago


Bolton, United Kingdom Adullam Homes Full time

**Tenancy Sustainment Officer**
**Location: Bolton**
**Salary £20,808 per annum**
**Job Title**:Tenancy Sustainment Office**r**
We have an opportunity for an entry Level **Tenancy Sustainment Officer** **to join our organisation
The **Tenancy Sustainment Officer** **will be based at our offices in **Bolton**
**PURPOSE OF THE JOB**
**KEY RESPONSIBILITIES**
**Property Management**
- Assure compliance with Management Agreements and Leases and report as required to partner landlords on housing management performance
- Ensure the appropriate actions are undertaken for disposal or acquisition of properties.
- Effectively work for the efficient turnaround of void properties to ensure quick re-let: with pre-let and post let checks, ensuring repairs and replacements are completed quickly.
- You will ensure supported accommodation is available for use in line with local Key performance Indicators.
- Oversee and carry out where necessary the basic cleaning and room turnaround tasks to ensure Adullam’s standards are maintained.
- Carry out regular H&S checks as determined by the client group, management agreements and Adullam’s policies.
- Support and empower residents to maintain cleanliness of communal and personal space in accordance with their tenancy / licence agreement.
- Ensure the properties are let to Adullam Standards and maintained as such, monitoring properties for damage or abandonment or misuse.
- Ensure the process for Gas Safety checks is strictly adhered to and residents are aware of their obligations.
- Ensure that accommodation furnishings and Welcome Packs are available for new lets. Order replacement furniture. Maintain inventory and agree the condition of accommodation at the point of re-let with the new tenant and again when the tenant is leaving.
- Recharge the resident for any damage or missing items from the inventory.

**Fair Access and allocation**
- To generate referrals and promote accommodation vacancies by liaising with partner agencies. (e.g. Housing options, Single Point of access).
- Manage referrals and assess risk ensuring fair access to accommodation in line with specialist selection criteria.
- To assess priority of need and manage the accommodation waiting list ensuring no vacant properties and void turnaround time is minimised

**Tenancy Management**
- Ensure adequate induction of residents, ensuring they are aware of the input given by Housing services.
- Ensure the letting of property is in line with local policy with sign up where necessary.
- To meet with new residents at the point of move in or within 2 weeks of move in, as part of their induction and understanding of their tenancy responsibilities and rights**.**:

- Monitor and enforce any breaches in occupancy agreements, in consultations with support services teams.
- Work pro-actively with residents and support staff to ensure residents understand and pay their rents and service charges and that payment options are put in place to support them to do so.
- To co-work with multi-disciplinary teams and operational management in the management of crisis and prevention of homelessness to sustain tenancies in line with statutory obligations.
- Establish good relationships with neighbours. Ensure any concerns or incidents they have are responded to professionally and quickly. Record and deal with any neighbour complaints in accordance with Adullam procedure.
- Respond quickly to complaints and ensure any concerns or incidents reported are managed professionally and quickly.
- Assertively manage incidents of harassment, ASB or discrimination in line with Adullam’s policy.
- Take appropriate action to terminate occupancy agreements including serving eviction notices together with the preparation of paperwork for court proceedings.
- Ensure residents are visited regularly and supported regarding their obligations under the licence or tenancy agreement, in particularly rent payment and property maintenance.
- Work in liaison with the asset management team to ensure the provision remains relevant to the residents needs and address issues of disrepair.
- To Identify and address barriers to move on accommodation to ensure tenancies are terminated appropriately and legally to avoid risks and losses to Adullam wherever possible minimising any adverse impact on the resident.

**Administration Duties**
- Ensure accurate I.T. and file records are kept on individual tenancies and properties particularly in relation to void management, tenancy sign up, anti-social behaviour, defects, complaints and terminations.
- Regularly record on Adullam’s IT reporting system to ensure all information is available to all staff.
- Adhere to the administrative systems in place and ensure that communication within your immediate team and the wider team is effective.
- Maintain accurate records on all properties and interactions with residents and work effectively with the support services to ensure a joined up and beneficial service to Adullam’



  • Bolton, United Kingdom Bolton at Home Full time

    Job reference BH000545 Date posted 28/06/2023 Application closing date 12/07/2023 Salary Grade 3 - £24,195 - £27,356 Package Permanent Full Time (36 Hours) Contractual hours 36 Basis Full time Job category/type Blank Job description **What is the purpose of the role?** The Sustainable Tenancies Advisor provides support to the Sustainment...


  • Bolton, United Kingdom Bolton at Home Full time

    Job reference BH000509 Date posted 05/04/2023 Application closing date 19/04/2023 Salary Grade 3 - £24,195 - £27,356 Package Internal Only Fixed Term (6 Months), Full Time (36 Hours) Contractual hours 36 Basis Full time Job category/type Housing Job description **What is the purpose of the role?** The Sustainable Tenancies Advisor...


  • Bolton, United Kingdom Bolton at Home Full time

    Job reference BH000510 Date posted 05/04/2023 Application closing date 19/04/2023 Salary Grade 4 - £27,883 - £32,096 Package Permanent, Full Time (36 hours) Contractual hours 36 Basis Full time Job category/type Housing Job description **What is the purpose of the role?** The Neighbourhood Safety Officer is responsible for responding to...


  • Bolton, United Kingdom Bolton at Home Full time

    Job reference BH000640 Date posted 02/05/2024 Application closing date 16/05/2024 Salary Grade 5 - £36,340 - 40,540 Package Permanent FTC (12 months) Contractual hours 36 Basis Full time Job category/type Blank Job description **What is the role?** The Landlord Services Officer provides a housing management service to Bolton at Home’s...


  • Bolton, United Kingdom Bolton at Home Full time

    Job reference BH000622 Date posted 06/03/2024 Application closing date 20/03/2024 Salary Grade 4 - £30,980 - £34,340 Package Fixed Term (until 31/12/2024) Contractual hours 36 Basis Full time Job category/type Blank Job description **What is the purpose of the role?** The Neighbourhood Safety Officer is responsible for responding to and...


  • Bolton, United Kingdom Great Places Housing Group Full time

    **Salary**: £30,000 **Job Type**: Full Time, Permanent **Location**: Bolton East **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. Please note interviews are likely to take place during the first or second week in...

  • Liaison Officer

    3 days ago


    Bolton, United Kingdom Bolton at Home Full time

    Job reference BH000583 Date posted 15/11/2023 Application closing date 29/11/2023 Salary Grade 4 - £30,980 - £34,340 Package Permanent, Full Time (36hours) Contractual hours 36 Basis Full time Job category/type Housing Job description **What is the purpose of the role?** The Liaison Officer delivers a liaison service for repairs to Bolton...


  • Bolton, United Kingdom United Utilities Full time

    You will support the Woodland Officer to effectively manage and improve the company's trees and woodlands throughout the West catchment area, in order to enhance and protect raw water, habitats and species as well as providing opportunities for amenity, and enhancing company reputation. Working closely with the Woodland Officer you'll assist them to develop...


  • Bolton, United Kingdom Bolton at Home Full time

    Job reference BH000506 Date posted 31/03/2023 Application closing date 14/04/2023 Salary Grade 4 - £27,883 - £32,096 Package Fixed Term (until 31/03/2025) Full Time (36 Hours) Contractual hours 36 Basis Full time Job category/type Housing Job description **What is the Role?** The Elderly Services Liaison Officer will deliver a liaison...


  • Bolton, United Kingdom Keoghs Full time

    To assist the QRC team in the management and resolution of incidents giving rise to complaints and potential indemnity claims that are notified under the firm’s Incident Reporting process; ensuring that all incidents are appropriately recorded and managed, and that complaints are resolved in accordance with Keoghs’ complaints handling framework and...


  • Bolton, United Kingdom Bolton NHS Foundation Trust Full time

    Are you looking for an information governance role in a high performing, and supportive NHS Foundation Trust? Perhaps you are ready for your next challenge? We have a fantastic opportunity. This is an exciting time to be joining our redesigned and evolving Information Governance team within the Informatics Division as our Information Governance...

  • Warehouse Admin

    3 days ago


    Bolton, United Kingdom Search Consultancy Full time

    Search Consultancy are looking for Warehouse Admin staff for a client based over in Bolton. you will be based in the production office and liaising with the general office staff. Duties include - General office administrative tasks and ad hoc duties within the scope of the role - Provide sales quotes to SW Sales managers upon request - Ability to work...

  • Billing Assistant

    4 days ago


    Bolton, United Kingdom Keoghs Full time

    Keoghs are looking to recruit an assistant into their small billing team based in Parklands, Bolton. Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This...


  • Bolton, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full time

    The Office of Health Improvement and Disparities has awarded Bolton funding to build a Rough Sleeper Drug and Alcohol (RSDA) Team. This exciting and innovative team will provide a bespoke, assertive outreach, addictions treatment model to those with substance misuse needs and are either at risk of becoming homeless or are homeless. The team will comprise a...

  • Website Designer

    1 hour ago


    Bolton, United Kingdom Jh star trading Ltd Full time

    **About us** Jh star trading Ltd is a small business in BOLTON. We are professional, agile, and our goal is to help our customers to Build grow and sustain the image and profits of customers and Businesses. Our work environment includes: - Modern office setting - Food provided - Growth opportunities - Wellness programmes **Responsibilities**: - Create,...

  • Claims Advisor

    3 days ago


    Bolton, United Kingdom Keoghs Full time

    To actively monitor credit hire and repair claims and ensure they are efficiently dealt with. **Key Accountabilities** - Contacting organisations by telephone to ensure matters are progressing correctly - Questioning repair and hire periods as appropriate with a view to reducing overall hire days - Dealing with queries from other parties - Managing a diary...


  • Bolton, United Kingdom Keoghs Full time

    Assistant File Handler - Legacy - Disease The Assistant File Handler (AFH) will be assigned to work with a Lead File Handler with a caseload of Hourly Rate NIHL, HAVS and Complex Injury cases. Performing delegated tasks to pursue the progression/resolution of the case for the Complex Disease Litigation Department on fast and multi-track matter cases. **Key...


  • Bolton, United Kingdom Keoghs Full time

    The Legal Reviewer will set reserves based on Claimant Court Packs and strategy on new instructions, dealing with all technical aspects of the file including, assessing general and special damages, negotiation, and drafting of basic court documents and briefs to Counsel. **Key Accountabilities** - Reviewing, reporting and setting reserves and strategy on...


  • Bolton, United Kingdom Keoghs Full time

    NIHL File Handler - Legacy - Disease To handle own caseload of predominately litigated NIHL claims, in a supported team environment. To manage and progress claims in accordance with appropriate strategies to secure desired outcomes for clients at appropriate levels of profitability. The File Handler is required to have experience of NIHL claims and to...

  • Recoveries Litigator

    2 hours ago


    Bolton, United Kingdom Keoghs Full time

    The department deal with pursuing subrogated recoveries on behalf of a number of insurer clients. This is a new role in our litigation team. The purpose of the role is to effectively manage a portfolio of Delegated (DA) litigated cases to review and submit to the Court in terms of litigation. **Key Accountabilities** - Organising, prioritising and handling...