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Service Advisor
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**Role: Service Advisor (Car Dealership)**
**Basic Salary Up to £26,000 (depending on experience) + upselling and customer service bonus - OTE of up to £42,000 + Benefits**
**Location: Leicester, LE2 7SL**
**Full Time and Permanent**
**Hours: Monday to Friday 8.00 am-6.00 pm (1-hour lunch) and alternate Saturdays 8.00 am-12.00 pm**
Our client has a turnover of approximately £250 million per annum and over 700 members of staff employed in 13 car dealerships and one dedicated service centre across the country, giving the business both a national presence and a local community spirit.
They offer a wide range of new cars and vans whilst providing a variety of used and manufacturer-approved vehicles to suit any need or price range.
They are now actively looking to recruit for a Service Advisor for their Leicester dealership.
**Job Purpose**:
As a Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction. Ensuring high standards of quality workmanship and support continuous process improvement.
**Job Duties**:
- To greet all customers cheerfully and attend to their requirements promptly.
- To obtain and record full customer/vehicle details and accurate description of work to be carried out.
- To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
- To inform customers of any delay in completion (Complying with the Company Pledge)
- To maintain the Workshop loading system.
- To inform customers of any work which it has not been possible to carry out and arrange future appointments for completion.
- To prepare both cash and account invoices.
- To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
- To deal with customer queries and complaints.
- In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
- To ensure that information required for Warranty items is recorded on the Job Card.
- To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
- To file Job Cards and other documentation.
- Help achieve sales targets as set out by the Aftersales Service Manager
**About You**:
- Strong Customer Service / Administrative experience
- Flexible approach and a positive attitude
- Motor Trade experience is desirable but not essential
- Excellent communication skills
- Experience in a selling/customer service environment.
- Full driving licence
- Evidence of ‘Right to Work' in the UK
**Company Benefits**:
- Healthcare Cash Plan
- Pension
- 24 days holiday + 8 bank holidays rising with length of service
- Discounted Gym, shopping and dining benefits
- Competitive bonus schemes
