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Front of House

4 months ago

Ambleside, United Kingdom Langdale Hotel and Spa Full time

**Purpose of the Role**

Our people create a guest experience that is as unique and memorable as Langdale. Our front of house team welcome and care for our guests throughout their stay providing unforgettable experiences in a luxury hideaway within the Lakes. As part of a small and friendly team, you will be an integral part of the guest experience, providing warm, knowledgeable, and tailored support to guests as they relax across our 35-acre estate.
- You just might be the person we’re looking for..._

Working at Langdale can be so much more than just a job. It could be the perfect place to develop your professional skills and further your career. People who work at Langdale live and work like a family, and like any family we want our staff to grow, develop and learn from their time with us.

So, what are we looking for?
- Someone who is confident, positive and enjoys working in a busy environment.
- Problem solvers. A person who can answer guest questions and looks for solutions, whilst feeling confident to reach out for guidance if required.
- Somebody who has a passion for hospitality, a passion which spills into their role delivery and creating positive lasting memories for our guests.
- Someone who aspires to be part of a successful fun and hard-working team.

Done these things before? Great If not but you like the sound of it, no problem. We have a thorough training programme and if you have the right attitude, a desire to learn and a genuine smile, we can teach you the rest.

**A few ‘need to knows’**
- Interview will be a Teams Call, followed by an onsite visit including time meeting the existing team and a tour of the grounds. Depending on your existing location, we can accommodate overnight stays.
- Shift patterns consist of eight-hour shifts working over five days of our seven-day week. As part of our training programme (whether that be as a new starter or continuous role-related training), colleagues are required to take part in all shift patterns.
- All applicants must be eligible to live and work in the UK.
- The role will be situated at our site in Greater Langdale, near Ambleside.

**About Us**

Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar. Our Sales Team are very well recognised by the wider workforce and we have both longstanding and newer colleagues who will make any new starter feel at home and part of something great

**Role Requirements**
- Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
- Provide a swift and effective check-in process for the day’s arrivals, adhering to standard operating procedures.
- Deal with in-house guest requests, recording all feedback for seamless shift handovers.
- Support all our guests and timeshare owners with enquiries.
- Ensure the accuracy of data in all systems and provide the necessary daily information required.
- Be the first point of contact by telephone for our in-house guests may have about the hotel and local area.
- Ensure all telephone calls as answered quickly and as efficiently as possible.
- Report any maintenance issues and following internal processes through to handover or completion.
- Responsible for ensuring the accuracy of guest billing, financial transactions, and the reception float.
- Maintain the brand standards of our reception and public spaces as well as keeping areas tidy and presentable.
- To cover the role of reservationist as/when required.
- Respond to fire panel calls in line with internal company process.

**What you will get in return**:

- Employee Assistance Programme: a 24-hour helpline to support you through any of life’s issues or problems.
- Free onsite parking
- Annual flu jab vouchers
- Trade Discount at B&Q
- Life Cover up to twice your salary after 6 months in service.
- Company Sick Pay after 6 months in service
- Online training platform for self-development
- Free hot & cold meals available and served in a staff canteen.
- Discounts at Kendal Physio
- Access to Staff Website; a hub of information of business and colleagues’ news.
- Spa discounts for you and a guest
- Onsite pub and restaurant discounts
- Be a guest for the night free of charge Stay in our Langdale hotel, B&B for one night.
- Free access to the fitness and leisure facilities
- Monthly prize draw for staff nominated by guests.
- Monthly ‘Langdale Superstar’ prize draw for staff nominated by colleagues.
- Monthly prize draw for use of the Brimstone Spa Thermals
- GUEST facing roles have a uniform provided or a uniform budget offering.
- Staff Events for every occasion; welfare offering, seasonal and much more