Order Processing Executive

3 weeks ago


Hersham, United Kingdom SSC Perfumes & Cosmetics Full time

**Position**:
POSITION: ORDER PROCESSING EXECUTIVE
DEPARTMENT: Operations
LOCATION: Hersham Office

**MAIN RESPONSIBILITIES**:

- Order Placement/Management
- Working closely with the Operations Specialists to ensure all manual orders are captured and processed in line with SLAs
- Upload and maintain CRM and customer replacement orders
- Placement of LVMH online orders where necessary
- To help in solving order management issues if they arise
- Investigate status of quota rejections/EOL SKUs, IDOCs with the Operations Specialists
- Manage Fresh, Kendo and Customer Service Inboxes answering all queries and placing all manual orders
- Any ad-hoc duties as required
- Perform stock adjustments within ERPs as per Planning/Finance team requests
- Internal Collaboration
- Develop internal relationships within brands to ensure that you are seen as a trusted partner and to promote operational excellence
- Respond to all queries and issues related to orders in a courteous and timely manner
- To clearly communicate the status of, and manage all orders and launch orders internally and externally to the wider team
- Logistics Management
- Coordinate shipping requests with distribution centres in Italy/France/Milton Keynes
- Ensure all orders have a shipping date in line with the warehouse shipping schedule
- To communicate the order flow status to all relevant business stakeholders

**Profile**:
PERSONAL SPECIFICATION
Key Competencies
- Excellent written and verbal communication skills
- Action orientated and proactive
- Results driven
- Ability to prioritise, and effective time management skills
- Adaptable, with great problem solving skills
- Quick thinking, supportive and calm under pressure
- Technical skills
- Proficient in SAP and AX
- French or Italian language skills advantageous

**Additional information**:
POSITION WITHIN THE ORGANISATION
Reports To:Order Processing Specialist

Internal:
Sales - All brands
Marketing - All brands
SSC - Operations
SSC - Finance
IT Team

External:
Logistic Suppliers
Customers - Internal and Retail



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