Single Point of Access Administrator

2 weeks ago


Rochdale, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
The HMR Single point of access service is a friendly, forward thinking and inviting team. The purpose of the Single Point of Access is to receive and process referrals for the community services of Podiatry and Adult Musculoskeletal Physiotherapy, making onward bookings into assessment and treatment clinics held within the HMR community. The department also manages the processing of a significant number of hospital referrals from GP practices including the appointing of referrals for suspected cancer which must be appointed to a hospital clinic within a very tight timeframe.

It is an extremely busy service and you must be able to work well in an open plan call centre environment as much of the work is desk based utilising telephony and patient appointment booking systems and databases.

**Main duties of the job**:
As part of a wider administration team the post holder will be responsible for the receipt and processing of patient referrals and appointment bookings for the HMR Community Services administrated under the HMR Single Point of Access which include Community Podiatry, Adult Musculoskeletal Physiotherapy and the Referral Management Booking Service which primarily processes referrals for hospital services including referrals for suspected cancer. You will be allocated a key speciality work area e.g. MSK Physiotherapy with the expectation that this may change if required to maintain service administration in the other areas.

The post-holder may also be required to undertake general office duties, monitor and request stationary/clinical supplies, support with data entry into staff attendance systems and arrange patient transport/interpretation services

**Working for our organisation**:
Rochdale Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. A place destined to be different. Rochdale puts co-operation and co-design at the forefront of its health and social care. This is the place with community based integrated care at its heart. Rochdale Infirmary, and the adult and children’s community services across Heywood Middleton and Rochdale, consists of professionals from health, social and voluntary sectors. A place leading the way in life-enhancing, integrated care.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- RSA or NVQ Level 3 or equivalent in administration/clerical

**Desirable criteria**:

- European Computer Driving Licence
- Systm 1 trained

**Knowledge, Skills and Experience**:
**Essential criteria**:

- Customer Service skills
- Awareness of confidentiality of information
- Ability to work in a pressurised environment with frequent interruptions

**Desirable criteria**:

- Knowledge of NHS Pathways
- Experience of working in a call centre enviroment
- Experience of working in the NHS/public sector
- Previous experience of using electronic patient records/databases

**COVID-19 Vaccination Information**
- __________________________________________

**Employer certification / accreditation badges**:



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