Senior Interaction Designer

6 months ago

London, United Kingdom Department for Business and Trade - Digital, Data and Technology Full time

We are the Department for Business and Trade (DBT). We champion free trade, help British businesses unleash their potential, and create new investment opportunities. The Digital, Data and Technology (DDaT) team develops and operates tools, services, and platforms such as great.gov.uk that enable the UK government to provide world leading support to businesses in the UK and overseas.

Work with us to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship, and the aspiration to offer an incredible experience to all our users.

These roles are available within our Export and Investment and Data portfolios.

The Export and Investment portfolio is responsible for Great.gov.uk which is DBT's export promotion platform to inspire and educate UK businesses to start and expand selling internationally. Building exporting capability with services including a tool to create an export plan and access to DBT's capability building programme UK Export Academy, identifying export markets with access to market-specific information and key trade data in 108 market guides. Great’s international mission is to promote and assist investment and expansion of businesses to the UK.

In our Data portfolio we design and operate digital business services to help DBT staff better understand and meet business and customer needs. These services bring together data sources from across the department and beyond to surface insights, opportunities and create platforms to enable trade. This ranges from customer relationship management, analysis insights and data science to managing the UK global tariff and more.
- As a senior interaction designer you will work out the best way to let users interact with services in terms of both overall flow and at the level of individual design elements.
- You will work in a multidisciplinary team, alongside policy experts, user researchers, content designers, product managers and technology experts. As a team, you will develop innovative approaches for digital products that are part of integrated services across DBT.
- In this role you will:

- create user-centred design patterns
- understand user needs and how to design services that meet them
- create and iterate prototypes to test and communicate ideas
- work with user researchers and front-end developers to turn concepts into digital products and services
- explain design decisions and how they were impacted by user research
- welcome the constructive criticism of your work and be able to constructively review the work of others
- ensure that design work is consistent, both internally and with the rest of GOV.UK
- contribute to the wider community of designers in the department and government
- support and mentor less experienced colleagues in your profession
- Find out about life at DBT, our benefits and meet the team by watching our recruitment video, visiting our website or reading our blog

**Responsibilities**
- Work with service managers and programme directors to develop design concepts
- Potentially have responsibility across complex services
- Help set direction and embed good practice within teams
- Make important decisions based on research and understand how this research impacts others
- Take complex information and processes, and make them simple to understand and use
- Ensure that accessibility and usability are built into designs from the outset, and meet web standards and GDS/GOV.UK design principles
- Be an active member of the DBT user centred design community.

**Essential Skills and Experience**
- You will need to have demonstrable skills and experience of:

- Evidence and context-based design: design systems for use across multiple services and can identify the simplest of a variety of approaches
- User focus: you can demonstrate experience in meeting the needs of users across a variety of channels
- Prototyping: you can use a variety of prototyping methods, help to share best practice and coach others and look at strategic service design end to end
- Understanding constraints: You can identify, communicate and work within constraints; challenge the validity of constraints and ensure standards are being met
- Strategic thinking: experience of working within a strategic context and communicating how activities meet strategic goals

**Desirable Skills and Experience**
- These are not necessary but would be ideal if you:

- Agile working: experience of agile tools, how to use them and can adapt and reflect to see outside of the process.
- Leadership and guidance: bring people together to form a motivated team and help create the right environment for a team to work in.

**Benefits**
- Extensive learning and development tailored to your role, with budget for training, qualifications or professional membership of a recognised body
- An environment with flexible, hybrid working options such as condensed hours
- A culture encouraging inclusion and div

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