Lettings Co-ordinator

1 month ago

Ipswich, United Kingdom Babergh District Council and Mid Suffolk District Council Full time

Babergh and Mid Suffolk District Councils - Ipswich IP1 2BX
£25,878 - £31,099 per annum (pro rata for part time)
Full Time, 37 hours per week
Fixed Term or Secondment Opportunity for 2 years

Full time, part time and job share opportunities will be considered.

What we are looking for

We are looking for a Lettings Co-ordinator to join our Choice Based Lettings Team within Housing Solutions. You will share our values, commitment, and motivation to make a difference for our residents, clients, and communities.

About the role

co-ordinate all tenancy terminations, meeting legal requirements as set out in housing law
liaise with a range of audiences including tenants, bereaved families, prospective tenants, council representatives and other agencies
obtain the necessary property details to advertise on our choice-based lettings system
serve Notice to Quit and register with the Public Trustee
co-ordinate and lead at the weekly void meeting ensuring collaborative working across other teams to achieve the void re-let targets
ensure utility invoices and Council Tax charges, for void properties, are paid on time
Manage a shared inbox ensuring messages are dealt with promptly.

About you

We are looking for an enthusiastic, well organised administrator with strong communication skills to fit in with our busy, dedicated team.

You are likely to have a relevant qualification at NVQ level 3 or have gained equivalent knowledge through experience of working in a similar role.

Experience of terminating social housing tenancies and liaising with tenants would be an advantage.

A good communicator with empathy, patience and a calm nature, you will be able to identify challenging and sensitive situations through probing questions, sensitivity and good listening skills.

Ability to analyse information and situations to provide solutions to complex issues and problems.

Proficient IT skills are essential as well as the ability to focus on a task, whilst dealing with a busy workload that requires good time management skills and prioritisation.

About us

Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.

We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two Areas of Outstanding Natural Beauty (AONB) within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

**Benefits**:
Great opportunities for learning and development.
Suffolk Coaching and Mentoring Partnership.
Generous leave entitlement (equivalent to 25 days a year, increasing to 30 days after 5 years’ service, plus bank holidays).
Competitive Local Government Pension Scheme.
Wellbeing Support Program.
Employee Assist Program.
Health Care Options.

For more information, visit our Employee Benefits page (suffolkjobsdirect.org) and view 'The best things about working for Babergh and Mid Suffolk District Councils (youtube)' to find out what our employees say about working for us.

Our ways of working

Work is what we do, not where we go We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

For more information

Closing date: 5pm, 10 May 2023

Admin_and_Tech_Support_Off_Grade_4_Generic - JD and PS

Addendum - Admin and Technical Support Officer - Lettings Co-ordinator

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

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