Medical Receptionist

6 days ago

Pontefract, United Kingdom College Lane Surgery Full time

**MEDICAL RECEPTIONIST JOB DESCRIPTION & PERSON SPECIFICATION**

**Job Title**:
Medical Receptionist

**Hours**:
30-37 Hours - 5 Day rota

**Accountable to**:
Reception manager / Practice manager / Partners

**Location**:
College Lane Surgery, Barnsley Road, Ackworth, Pontefract, WF7 7HZ

Thorpe Lane Branch Surgery, Thorpe Audlin, Pontefract WF8 3HE

**JOB PURPOSE**

Provide reception and administrative support for the patient population and the whole Practice team. You will work with a reception team to deliver the running of an efficient and effective reception office.

**Key Responsibilities**:

- Managing patient enquiries and appointment bookings
- To ensure accurate efficient record keeping and filing and maintenance of medical record or data in whatever form the practice received or generates it
- To liaise with hospitals and other providers regarding patients
- To receive incoming and initiate outgoing telephone calls to assist with prompt and appropriate communications with others, taking messages and dealing with queries appropriately
- To electronically and manually file patient correspondence into medical records.
- To assist with the gathering of statistics and information when required
- To provide cover for members of the team during periods of sickness and annual leave
- Reviewing medical records and producing accurate summaries of patients past medical history
- To ensure practice premises including waiting rooms, consulting rooms and offices are always kept in an organised and tidy condition, safeguarding patients, staff and visitors
- You will contribute to the security and safety of the practice buildings and property when on duty
- To attend meetings
- To assist with other clerical and administrative duties as required

**Record keeping responsibilities**
- Maintain accurate, contemporaneous record on practice computer system for all patient contacts
- Participate in maintenance of clinical governance systems and processes across the practice
- Communicate with other members of the team and outside agencies to plan and provide care which meets patient’s needs
- Work within practice guidelines for safeguarding children and adults
- Monitor work areas and practices to ensure they follow health and safety legislation

**Learning and development**
- Participate in Annual Appraisal
- Assess own learning needs, produce an annual personal learning plan and undertake learning as appropriate
- Disseminate learning and information to other team members to share good practice and inform others
- Participate in mandatory training

This job description may be changed to meet practice requirements and future developments

**PERSON SPECIFICATION - MEDICAL RECEPTIONIST**

**Qualifications and Training**

**Essential**

GCSE OR Equivalent in English, plus three others - Grade C/5 or above

Formal Reception or Administration Qualification

Full UK Driving Licence

**Desirable**

Formal IT Qualification

Medical Terminology Certificate

NHS Mandatory Training

**Experience**

**Essential**

Experience of dealing with the public

Experience of working in a reception environment

**Desirable**

Experience of working in an NHS setting

Experience with SystmOne

**Skills**

**Essential**

Ability to perform under pressure

Ability to work autonomously but within guidelines and competencies

Self-motivated

Teamwork

Excellent time management

Flexible approach to work

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.44-£12.16 per hour

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Pontefract, WF7 7HZ: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have either a formal Reception or Administration Qualification

**Education**:

- GCSE or equivalent (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 26/07/2024
Reference ID: A5513-23-0004

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