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Medical Receptionist

3 months ago

Pontefract, United Kingdom Station Lane Medical Centre Full time

Medical receptionist

Reception
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- managing repeat prescription requests.
- Taking messages and passing on information
- Processing personal and telephone requests for appointments and ensuring callers are directed to the appropriate healthcare professional (Sign posting to patients and care navigation.)
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.

Appointment System
- Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
- Deal with home visit requests, carefully noting all details
- Arrange transport to hospital appointments for housebound patients

Consultant Room Prep
- Rooms are checked at the end of each consulting session and left tidy and secure.

Confidentiality
- Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
- Maintain an awareness of the Freedom of Information Act.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety
- The post-holder will manage their own and others’ health & safety and infection control as defined in the Practice’s Health & Safety Policy, the Practice Health & Safety Manual, and the Practice’s Infection Control Policy and published procedures.
- Comply with Practice health & safety policies by following agreed safe working procedures
- Actively report health & safety hazards and infection hazards immediately
- Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
- Undertaking periodic infection control training (minimum annually)
- Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
- Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
- Reporting incidents using the organisations Incident Reporting System
- Using personal security systems within the workplace according to Practice guidelines
- Making effective use of training to update knowledge and skills

**Job Types**: Full-time, Part-time

**Salary**: £11.00 per hour

Expected hours: 16 - 37.5 per week

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: In person

Application deadline: 01/04/2024
Reference ID: Medical Receptionist
Expected start date: 07/04/2024