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In-room Dining Supervisor
4 months ago
**About Us**
The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.
**Why Join Our Team?**
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.
We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.
We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty and FREE fitness access.
Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.
When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay at a discounted rate, where available.
A career at Old Course Hotel, what’s not to love?
**About the Role**
Our award-winning Food and Beverage Team have an exciting opportunity for an experienced Supervisor to join our In-Room Dining Team. Supporting our Food and Beverage Management Team, this role is responsible for co-ordinating activities during service and providing assistance to the team. This role will help deliver our established service standards to create magical memories for our guests.
**Duties & Responsibilities**
- Delivering exceptional customer service to all guests in line with AA 5 five red star standards
- Greeting customers, processing orders by telephone and ensuring all orders are delivered following IQA standards
- Ensure the cleanliness of the outlet and still room areas before, during and after service and are in accordance with the hotel’s standards of practice
- Maintain guest history, ensuring this information is passed on to all team members where necessary
- Have a full understanding of the composition of all dishes on menu, as per specifications
- Ensure stock and linen levels always meet business requirements - highlighting any concerns where appropriate
- Support and coach associates to promote and maintain a high level of guest service in line with IQA, Visit Scotland, AA and standards
- Be present at regular departmental training sessions, pre-service meetings and operational meetings
- Be conversant with the hotel’s health and safety procedures, accident reporting procedures, safety rules, first aid arrangements, how to report unsafe conditions, licensing law, fire equipment, evacuation procedures, protective clothing, sickness and disciplinary procedures
**About you**
You will be a confident, enthusiastic and driven individual with supervisory experience, ideally within a four or five-star property. You will have a great front of house presence and be passionate about coaching and motivating colleagues. Excellent attention to detail, strong organisational skills and the ability to remain calm and efficient under pressure are all essential for this role.
**Salary**
This is an exciting permanent full-time opportunity, working 5 days out of 7 on a flexible shift pattern. Our shift patterns include early, mid and late shifts. An excellent salary of £25,022 is offered along with gratuities (which are paid a month in lieu), the opportunity to further your career within Food and Beverage and a vast range of associate benefits.
**Benefits include**:
- Free on-site parking
- Lunch meal provided on-site
- Free fitness and leisure access
- Generous discounts in our food and beverage outlets
- Generous discounts in our award-winning spa
- Free Golf at our Dukes golf course
- 24/7 employee assistance line - All our associates are eligible to access the Hospitality Action’s Employee Assistance Programme (EAP) which is an assistance line supported by a comprehensive care package of services and benefits that takes a holistic approach to employee welfare. Like the industry it serves, the assistance line is open 24/7, 365 days a year and includes a translation service for over 170 languages. The benefits available include access to debt advice and legal guidance.
- Bespoke wellbeing programme with regular
