IT Service and Support Apprentice

2 weeks ago


Croydon, United Kingdom RedDoor IT Ltd Full time

Job Summary:
We are seeking an IT Apprentice to join our team. This position offers the opportunity to gain hands-on experience in IT support and services while working closely with experienced professionals.

**Responsibilities**:

- Troubleshoot and resolve hardware, connection, printer and software issues reported.
- Monitor and remove virus, spyware and other non-authorized software.
- Monitoring security alerts created by SOC/EDR/Anti-Virus software to remedy any issues created.
- Help increase security through-out support devices using RMM tool.
- Work alongside engineers with running and resolving issues found with pen and vulnerability testing.
- Perform regular customer site checks, undertake routine maintenance and server checks.
- Answering the phones in a polite and professional manner.
- Logging new tickets using Autotask
- Escalating any support tickets unable to be dealt with to the level 2 support.
- Assisting Technical Team at customer site with tasks set for example cabling issues, support, new PC set up etc.
- Provide excellent customer service at all times.

**Key Skills / Experience Required**
- Very strong interpersonal, and communication skills.
- A mentality of always delivering on commitments.
- Positive attitude and a can-do attitude.
- Self-motivated and pro-active approach.
- Excellent communicator with great attention to detail.

**Desirable Key Skills / Experience**
- Strong customer service skills.
- Polite and positive demeanour.
- Eager to learn.
- Passion for IT.

**Job Type**: Apprenticeship

Pay: £13,000.00-£16,000.00 per year

**Benefits**:

- Company events

Schedule:

- Monday to Friday

Work Location: In person


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