Temporary Accommodation Officer
4 weeks ago
Housing Gateway Ltd and Enfield Let Ltd are seeking two motivated and customer-focused individuals to join our team as a Temporary Accommodation Tenancy Sign-Up Officer. In this role, you will be responsible for delivering an efficient and proactive sign-up service for tenants, ensuring compliance with national and corporate policies, procedures, and statutory legislation. You will play a crucial role in understanding and meeting the needs of our customers while maintaining a positive and professional image.
**Responsibilities**:
1. Provide excellent customer service by effectively engaging with tenants, including vulnerable or challenging individuals.
4. Utilize our digital sign-up system, Nitro, to assist tenants in completing their Enfield Let tenancy or licence agreements.
6. Demonstrate proficiency in Microsoft packages, including Excel and Word, to effectively manage tenant information and documentation.
7. Possess a good understanding of both Universal Credit and housing benefit systems.
8. Exhibit strong verbal and written communication skills to effectively communicate with tenants and internal stakeholders.
**Job Type**: Temporary contract
Contract length: 1 month
Pay: £17.54 per hour
Expected hours: 35 per week
Work Location: In person
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