Account Manager
2 weeks ago
My client is a vibrant digital agency delivering outstanding technical solutions to companies across the UK. They have a vacancy for an Account Manager to join their growing team.
**The Position**
You will manage a portfolio of accounts for their clients with varying support and technical needs. Working closely with their web developers and designers, you will co-ordinate the delivery of new software and web projects, and the maintenance of existingexhibits and solutions. You will build strong client relationships by ensuring a consistently high-quality and efficient level of service to retain clients and grow accounts. More specifically, you will:
- Maintain and build client relationships by providing consistently excellent customer service.
- Schedule internal resources and plan projects.
- Communicate with internal resources, ensuring that they are on track to complete tasks.
- Hold weekly update calls with clients to advise on the progress of tasks and plan the next set of priorities.
- Assist in gathering requirements for new projects, and new features for existing solutions.
- Help to ensure that clients keep on top of the latest advances in digital by effectively communicating software upgrades and the latest best practices.
- Attend face-to-face meetings with clients, when required.
- Create quotation documents.
- Share ideas to help improve the efficiency of the department and the wider business, and support the implementation of new processes.
**Essential Requirements**:
- 2+ years’ experience working for a digital agency or software house in a similar capacity.
- Degree educated.
- Excellent communication skills - both written and verbal - with the ability to articulate technical ideas to non-technical audiences.
- The composure and confidence to handle a range of clients with different expectations and needs.
- Excellent organisational skills with the ability to juggle multiple priorities.
**Desirable Requirements**:
- Experience using CMS platforms.
**Rewards**:
- A fantastic starting salary (dependent on experience & skillset).
- Extra holidays rewarded for loyalty.
- Opportunities to progress with greater rewards & responsibilities.
- Annual appraisal and quarterly development sessions to discuss your career aspirations and help you achieve your goals.
- Childcare voucher scheme.
- Casual dress.
- Rewarding employee referral scheme.
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