Customer Service Advisor/receptionist
4 weeks ago
We are an established, independent garage offering car repairs, MOTs and servicing and our reputation for customer satisfaction is important to us.
As a Customer Service Advisor/Receptionist you will deal directly with customers, scheduling service work to their vehicles and informing them of any additional repairs required with professionalism and excellent communication skills over the phone and face to face.
Customer Service is the primary focus of your role and you would be supported in your development within this role. Your duties would include:
Greeting customers, handling enquiries and scheduling work
Answering the telephone
Interpreting customer concerns and comments and liaising with the workshop team
Liaising with customers and gaining authorisation for any additional work required
Keeping customers fully informed
Handling customer concerns
Responding to customer requests
Preparing jobsheets
Preparing estimates for the customer
Preparing invoices for the customer
Good organisational skills and the ability to multi task is required. The ability to gather technical information and relay it in a way that customers will understand is also required.
Previous experience of working within the motor sector would be desirable.
This would be a permanent full-time position.
Salary negotiable depending on experience.
**Job Types**: Permanent, Full-time
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Devizes, SN10 3EW: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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