Service Delivery Lead

7 months ago

Basingstoke, United Kingdom Detectronic Ltd Full time

**Service Delivery Lead**

**Permanent - Full time (37.5 hours)**

**Basingstoke - Hybrid**

**Competitive salary & benefits**

**Bonus and car allowance or company car**

**Join Our Team as Service Delivery Lead and Make a Difference**

**What the job entails**:
In the role of the Service Delivery Lead you will support the businesses growth plans by ensuring that Detectronic provides a reliable, repeatable and customer centric service to its customers from installation of the first product through to the ongoing provision of maintenance activities and data services. You will have a proven track record of delivering complex and geographically widespread projects ranging from 1000's of installs to bespoke solutions for our customer base. Inspiring great performance and build a high performing team with a focus on quality, innovation and efficiency.

**Knowledge & Experience**:

- Experience in managing field and desk-based operatives and leadership teams in matrix organisations.
- Ability to create bespoke solutions based on customer needs from the suite of Adler & Allan solutions and services.
- Good financial acumen.
- PC based IT skills - Word, Excel, Project and PowerPoint
- Proven track record of delivery and achievement.
- Strong planning and presentation skills.
- Proven ability to manage and influence a skilled multidisciplinary team.
- Engineering competency.
- Knowledge of the water sector.
- Tenacity, durability and able to demonstrate resilience with a positive attitude to change.
- Excellent communication and interpersonal skills.
- Possession of a clean UK driving licence and Right to Work in the UK.
- A Criminal Record Check will be required due to the environments in which the postholder will operate.

It would be beneficial but not essential if you had the following qualifications:

- IOSH Managing Safely
- SMSTS
- Prince 2
- NEBOSH

**Deep diving into the role a little more**:

- Manage smooth transition between sales team and Service delivery ensuring team are well prepared to deliver the clients requirements.
- Own the client relationship and attend all necessary meetings in their region.
- Develop and own KPI performance for all projects under their control.
- Refine and develop Standard Operating Procedures for all activities involved in Service Delivery
- Be responsible for P&L performance on assigned projects.
- Drive quality as a priority on all projects and contracts with a right first-time ethos.
- Be curious - use Innovation and procedural improvements to drive performance and efficiencies.
- Develop our people to be the best they can be, creating a culture of learning, coaching and empowerment.
- Inspire and motivate best in class delivery from installation, maintenance and data provision.
- Promotes a culture focused on the health, safety, wellbeing, diversity and inclusion of all employees within their function and delivers associated outcomes.
- People focus with proven ability to develop and mentor team.

**About Us**: Almost everyone wants their career to be meaningful and fulfilling, working in the water industry sector can be just that. Helping water companies throughout the world to manage their complex wastewater sewer networks, prevent flooding, reduce pollution and improve rivers and bathing water. Detectronic Ltd specialise in the design, manufacture and installation of wastewater flow, level and water quality monitoring equipment for smart network monitoring of sewerage, wastewater and trade effluent.

**Why Choose Adler and Allan**: By becoming a part of the Adler and Allan Group, you'll embark on a rewarding journey where we truly value your ideas and contributions. Whether you're just starting your career or in search of a new challenge, we offer a platform for personal growth and professional advancement, enabling you to shape a successful and fulfilling career path. Our group includes Jet Aire, Detectronic, Aqua Consultants, Oneline, AMGS, and OHES.

  • Service Delivery Team Lead

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom First Rail Full time

    First Rail is seeking a talented Service Delivery Team Lead to join our team in Basingstoke. As a key member of our Service Delivery team, you'll be responsible for the tactical delivery of resourcing of traincrews during normal service requirements and times of disruption.Your primary focus will be on implementing and resourcing line-of-route contingency...

  • Head of Admin Support

    2 weeks ago

    Basingstoke, United Kingdom Lead Generation Service Full time

    **About LGS** Lead generation services is a leading expert in all forms of direct marketing. Specialising in lead generation in the finance Sector, direct mail, and online digital advertising. Offering campaigns with the right sources of data and services that will meet both our client’s sales and compliance criteria. **People** We are looking for...

  • Service Delivery Lead

    4 weeks ago

    Basingstoke, Hampshire, United Kingdom Anson McCade Full time

    **About Anson McCade:**We have partnered with the Ministry of Defence for over 50 years, driving value and innovation across strategic technology investments.As a **Bid Service Architect**, you will play a pivotal role in supporting Agile Service Management programmes for complex national security, intelligence, and military operations.The estimated salary...

  • Principal IT Delivery Lead

    2 weeks ago

    Basingstoke, United Kingdom Spectrum IT Recruitment Full time

    You will be responsible for a diverse team of up to 50 resource at any one time, be the key point of contact for the Business Area Director and work closely with the Technology and Change Director on Strategy/Roadmap planning. You will be a key driving force in managing delivery performance and quality, build and maintain a team capable of delivering to...

  • Service Delivery Coordinator

    1 week ago

    Basingstoke, United Kingdom Contact Point Resourcing Full time

    Service Delivery Coordinator £23,000 - £24,000 OTE Basingstoke **Your own transport is required** Our client is a hugely successful business based on the outskirts of Basingstoke. The client is passionate about developing their employees and this leads to significant career opportunities within their business. **Job Objective for the Service Delivery...

  • Service Contract Manager

    3 weeks ago

    Basingstoke, Hampshire, United Kingdom Miller Homes Limited Full time

    Job DescriptionWe are seeking a highly skilled and experienced Service Contract Manager - Procurement and Delivery Lead to join our team at Miller Homes Limited. As a key member of our procurement team, you will be responsible for leading the procurement process, negotiating contracts, and ensuring that all projects are delivered to the required quality...

  • Agile Delivery Lead

    2 weeks ago

    Basingstoke, United Kingdom Spectrum IT Recruitment Full time

    **Agile Delivery Lead - Software/Scrum/SDLC/Agile** We are working in partnership with a global company based in the UK. The company provides software solutions in the authentication industry with its focus to be able to deliver high quality products with the latest technologies available. - Someone who can lead Agile team practices - Someone who has Agile...

  • Project Delivery Lead

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Miller Homes Limited Full time

    Project Delivery LeadWe are seeking an experienced Project Delivery Lead to join our team at Miller Homes Limited. In this key role, you will be responsible for leading projects from start to finish, ensuring timely delivery and high-quality outcomes.Your primary focus will be on coordinating with internal stakeholders, including project managers,...

  • Engineering Delivery Lead

    4 weeks ago

    Basingstoke, Hampshire, United Kingdom ATTB - The Big Jobsite Full time

    Job Title: Engineering Delivery LeadWe are looking for an experienced Engineering Delivery Lead to join our team and drive the delivery of high-quality engineering solutions.About the Role:As a key member of the delivery unit leadership team, you will be responsible for establishing and delivering a holistic strategy that improves efficiency, effectiveness,...

  • Service Delivery Executive

    2 weeks ago

    Basingstoke, United Kingdom Reed Business Support Full time

    Service Delivery Executive Permanent Full-time - Monday to Friday 09:00-17:30 3 days from home 2 days office based Basingstoke REED Business Support are actively recruiting on behalf of an established organisation for a permanent Service Delivery Executive. This is an excellent opportunity for an individual with a background in an office based customer...

  • Care Delivery Lead

    4 weeks ago

    Basingstoke, Hampshire, United Kingdom Evergood Associates Full time

    Evergood Associates is seeking a qualified Care Delivery Lead to join our team. In this role, you will be responsible for leading the delivery of high-quality patient care, working collaboratively with other healthcare professionals to assess, diagnose, and manage patients with complex needs.Your primary responsibilities will include assessing and diagnosing...

  • Delivery Excellence Lead

    7 days ago

    Basingstoke, Hampshire, United Kingdom Atomic Weapons Establishment Full time

    Job Title: Delivery Excellence LeadWe are seeking a highly skilled Delivery Excellence Lead to join our team at the Atomic Weapons Establishment. As a key member of our Operations Transformation team, you will be responsible for ensuring effective adoption, buy-in and deployment of the Operations System across the business area(s).Key Responsibilities:Ensure...

  • Service Delivery Professional

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Nomios UK&I Limited Full time

    Job Title: Service Delivery ProfessionalWe are seeking a skilled Service Delivery Professional to join our team at Nomios UK&I Limited. This role requires strong communication skills, the ability to work in a fast-paced environment, and excellent customer service skills.Responsibilities:Manage customer relationships and ensure seamless delivery of...

  • Delivery Service Representative

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Additional Resources Ltd. Full time

    A lucrative opportunity exists for an experienced Parcel Delivery Professional to join Additional Resources Ltd. in the Kent area.Key Responsibilities:Multidrop parcel delivery services.Physical handling of packages weighing up to 30 kg.Daily delivery of 60-80 parcels to residential homes and commercial businesses across Basingstoke.We are looking for...

  • Engineering Services Delivery Specialist

    7 days ago

    Basingstoke, Hampshire, United Kingdom AWE PLC Full time

    We are seeking a highly skilled and experienced Engineering Services Delivery Specialist to join our team at AWE PLC. In this role, you will be responsible for providing leadership to engineering personnel, identifying strategic engineering resources, and delivering engineering tasks to schedule, budget, and quality requirements.The successful candidate will...

  • Senior Project Delivery Lead

    6 days ago

    Basingstoke, Hampshire, United Kingdom ENGINEERINGUK Full time

    About EngineeringUKWe are a leading engineering organization in the UK, dedicated to inspiring and supporting the next generation of engineers. We help connect people with their passion for engineering and get projects delivered safely and efficiently.Job Description:We are seeking an experienced Senior Project Delivery Lead to join our team. The successful...

  • Repair Delivery Lead

    7 days ago

    Basingstoke, United Kingdom Moxie People Full time

    We're seeking a highly skilled Repair Delivery Lead to join our team at Moxie People. This role offers a competitive salary of £70,000 + plus a range of benefits.About the JobThe successful candidate will be responsible for leading a team of Trade Supervisors and managing trade staff up to 100 strong across a wide area within Hampshire, Dorset, East Sussex,...

  • Service Delivery Co-ordinator

    2 weeks ago

    Basingstoke, United Kingdom Mulberry Recruitment Full time

    **Service Delivery Co-ordinator** **Location: Basingstoke** **Salary: £24,000 - £26,000** My client based in Basingstoke is looking for a Service Delivery Co-ordinator to join their team. You will support and provision of all products sold to both existing and new customers while delivering exceptional customer service. **Responsibilities**: To ensure...

  • Electrical Service Delivery Manager

    2 weeks ago

    Basingstoke, United Kingdom Liberty Group Full time

    Liberty has an exciting opportunity for an Electrical Service Delivery Manager to join our team, based in the Hampshire area of the South West working on contracts in Basingstoke.You will be working on a full-time permanent basis, working 40 hours per weekand in return, you will receive a competitive salary of OTE £40k-£42,000 per annum Plus Company Van...

  • Client Services Lead

    2 weeks ago

    Basingstoke, United Kingdom Robertson Sumner Ltd Full time

    Do you want to work amongst the brightest, most passionate people in the tech industry? Our client is seeking a talented Client Services Lead to join their vibrant team based in Basingstoke, your role will be client facing role at a senior level to include leadership of a team of Account Managers and direct engagement with clients. The focus is to nurture...