Trainee Domestic Energy Specialist

3 weeks ago

Gloucester, United Kingdom Severn Wye Energy Agency Full time

**Support households to become more energy efficient in this train-while-you-work role, perfect for an aspiring domestic energy advisor.**

This is a training role where you will be able to learn by doing the job and studying. You will be supported by qualified Domestic Energy Assessors (DEA), working on public funded programmes to help retrofit domestic properties, and carrying out sustainable domestic energy work at a range of levels. You will be training to qualify as an accredited DEA, while supporting the Energy Services team on project work. This will give you a broad knowledge of retrofit and affordable warmth projects, and may involve: data entry, data analysis and reporting support, and project admin. Training is expected to be continuous while at Severn Wye, but we would expect the initial training period to become a competent Domestic Energy Assessor to take 3-6 months.

The role involves visiting people in their homes - you must be comfortable working with all sorts of people, including elderly and vulnerable people. You may encounter pets (dogs, cats, birds and anything in between). Within reason, you will be required to carry and use a ladder to inspect loft spaces, and you may have to access other small, enclosed spaces such as cupboards or basements, while maintaining your own personal safety, and that of others.

This post requires a satisfactory DBS check and appropriate references, but if this is the sort of work you see yourself thriving in, we’d love to hear from you.

**JOB DESCRIPTION**

**Job title - Trainee Domestic Energy Specialist**

**Salary - £24,590 (Rising to £29,081 once the trainee demonstrates full proficiency in the role for six months after gaining the necessary qualifications)**

**Band 1.2**

**Working hours - Full time / part-time (22.5 hours per week) / flexible hours**

**Location Based out of our offices at Gloucester and at home**

**Moving to our new offices in Gloucester Quays, Gloucestershire, at the end of April - beginning of May 2024**

**Reporting to Senior Project Manager (Energy Services)**

**This role involves**:

- Carrying out sustainable energy project work on a range of projects.
- Complete the City & Guilds Level 3 in Energy Awareness.
- Complete the Level 3 Domestic Energy Assessor course.
- Complete the Level 3 Energy Efficiency in Historical Buildings course.
- Complete the Retrofit Assessor training.
- Handling and responding to customer enquiries through telephone calls, written correspondence and face-to-face.
- Preparing promotional or education materials and supporting the agreed communications plans.
- Supporting other Severn Wye projects and staff as required.
- Supporting the Theme Leads and Senior Project Manager to develop new work and pilot projects within the team.

**Upon successful qualification as an accredited Domestic Energy Assessor (DEA) you will support a range of projects by**:

- Completing a range of domestic surveys (EPCs, Retrofit Assessments, Bespoke Surveys) to appropriate standards as specified by project contracts and theme leads, processing energy data and producing reports and any other associated correspondence. Surveys include, among other things:

- Accessing lofts via ladder
- Taking accurate measurements
- Taking photographs
- Drawing floor plans
- Delivering outreach, awareness-raising and marketing activity as required, including events, displays and presentations.
- Undertaking training on quality assurance and monitoring systems and procedures as required; and training for required CDP to maintain specific accreditation.
- Organising and delivering presentations or facilitation of meetings.
- Helping at advice stands

**PERSON SPECIFICATION**

**We are looking for someone with**
- Comfortable with maths and spreadsheets: ability to make area calculations, calculate heat loss perimeters from self-produced drawings and plans, read energy data from bills, apps and energy meters.
- Excellent verbal and written presentation skills
- Excellent customer care skills - a willingness to understand and deal effectively with customer enquiries, many of whom are suffering from fuel poverty and / or are vulnerable.
- Must be team-worker, committed to success of whole team and to resolution of any conflicts encountered
- Driving licence and own car to use

**Desirable skills and experience include**
- Interest in energy efficiency and the environment.
- Good general knowledge of affordable warmth and sustainable energy technologies.
- (training to be provided but numeracy skills a must).
- Organised and able to plan own workload.
- Knowledge of behaviour change in energy and/or environmental fields.
- Knowledge and experience of housing, health and social care services and practice.
- Good general knowledge of energy infrastructure and supply chain in UK.
- Experience of working in, or in support of, local or other statutory authorities.
- Enthusiasm and commitment to environmental and social welfare objectives.
- A

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