Customer Services

1 week ago

Antrim, United Kingdom Brook Street Full time

Brook Street Recruitment is working with our client in Antrim to recruit a Courier Customer Service Assistant

Primary Responsibilities:

- Pro-actively engage in all aspects of customer services - track & trace,

generate delivery labels, customer quotations, etc
- Liaise with customers ensuring that customer requests and queries are met and dealt with efficiently and effectively
- Liaise with suppliers and service providers to ensure customer expectations are met or exceeded
- Liaise with sales team to ensure that customer relations are maintained to the highest standard and that business opportunities are developed
- Maintain all relevant records on the company's costing system, ensuring profit margins are maintained and accurately reported and ensuring that

customers are invoiced in a timely and accurate manner
- Provision of quotations for the shipment of goods

Supporting Responsibilities:

- Liaise with company finance department ensuring all sales and costing queries are dealt with in an efficient and effective manner.~
- Ensure good filing and housekeeping of all associated paperwork.
- Carry out projects related to departmental responsibilities as and when directed by the departmental head.
- Maintaining and updating of customer monitor sheets and web based tracking systems.
- Any other duties which can reasonably be required of the post holder in order to meet operational requirements.

Essential Criteria
- Experience of using the internet to track and trace shipments
- Numeracy skills to include experience of costing and invoicing customer files
- Effective communication skills
- Experience of arranging delivery of shipments
- Be able to demonstrate good time management skills
- Ability to work unsupervised and also be a team player
- Ability to prioritise tasks and work to tight deadlines

Desirable:

- At least six month's experience in working in a customer focused environment,

preferably in the freight forwarding/courier industry
- Practical experience of job costing systems
- Experience and understanding of freight tariffs
- Willingness and ability to learn new tasks and procedures quickly
- Good standard of written/spoken English and numeracy skills
- Friendly and approachable telephone manner
- Ability to use initiative and take responsibility for completing tasks

Hours of work are Monday to Friday - 9.00am to 17.00pm - Salary will depend on background and experience - Salary £22-24k DOE

Please send CV via the link

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