Payments Officer

3 weeks ago


Basingstoke, United Kingdom Conister Bank Full time

**Payments Officer**
**Salary £25,000 - £30,000**
**Permanent role**
**Basingstoke**

We are an established independent UK Financial services group. We offer innovative and sustainable finance solutions to both retail and commercial customers. We are a growing business who truly values our staff. This is a super role for someone who has experiencein financial services, ideally in payments role. You will be an organised, customer focused individual who takes pride in their work, loves to provide a great service and enjoys a varied and busy day.

**The Job**:
As Payments Officer you will be part of the Operations team responsible for allocating customer payments, processing refunds and answering payment queries whilst making the payment journey an effective and efficient process.

You will undertake all payment processing tasks and assist in monitoring and reporting of banking and payments. You will be open to learning about the business and the asset finance and leasing world in particular.
- To provide administrative support for all payment related areas of the business, or as instructed by line management.
- Establish and maintain effective working relationships with co-workers and customers.
- Promote and adhere to the Company’s culture and values.
- Manage secondary rentals, issuing invoices and collecting payments
- Manage EOL invoices
- Generating and forwarding annual vat invoices (reference only, payable by DD)
- Answer the telephone and deal with customer questions or queries in a professional and courteous manner.
- Responsibility for secondary authorisation checks on KYC/CDD and High risk customers to ensure internal policies and procedures have been adhered to.
- To assist with the checking, input and match payment instructions to customers, brokers and suppliers and follow authorisation processes as documented.

**About You**:

- Experience within the financial services industry, preferably within the asset finance sector
- Payments experience
- Excellent organisational and communication skills
- Excellent verbal and numerical skills
- Strong attention to detail
- Ability to work under pressure and to tight deadlines
- Good working knowledge of Microsoft Office packages


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