Customer Assistant

3 weeks ago


West Wickham, United Kingdom Marks & Spencer Full time

**Service & Safety Assistant £12.05 per hour**

**_ Due to the nature of this role applicants must be 18+_**

**Week 1**:
Monday 1300-2000
Tuesday 1300-2000
Wednesday 1230-2000

**Week 2**:
Thursday 1300-2000
Friday 1300-2000
Saturday 1230-2000

**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice

**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

West Wickham, GREATER LONDON, ENGLAND;
West Wickham SF


  • Dispensing Assistant

    4 weeks ago


    West Wickham, United Kingdom Westchem Pharmacy Full time

    **Job Opportunity: Dispensing Assistant at Westchem Pharmacy** Are you passionate about healthcare and customer service? Join our team at Westchem Pharmacy, located in the heart of West Wickham. We are seeking a dedicated and enthusiastic Dispensing Assistant to support our mission of providing exceptional pharmaceutical care to our community. About...


  • West Wickham, United Kingdom Black + Blanc Full time

    Responsibilities: - Assist the sales team in daily administrative tasks and sales support activities - Prepare and deliver sales presentations to potential clients - Maintain and update customer databases - Handle customer inquiries and provide product information - Process sales orders and coordinate with the warehouse for product delivery - Monitor sales...


  • West Wickham, United Kingdom Specsavers Full time

    **Trainee Optical Retailer** **Location: West Wickham, London Southeast.** **Hours: Full time 40 hours per week - Includes weekend working.** **Starting salary £11.00 per hour, plus additional Bonus scheme based on performance.** **Benefits: Extra day off on your birthday,Discounted hearing and eyecare benefits Enhanced sick pay,Enhanced pay for family...


  • West Wickham, United Kingdom Everest Home Improvements Full time

    Field Sales Consultant - Croydon and surrounding area **Fantastic earnings potential and incentives** Do you have what it takes to be a successful Field Sales Consultant? Are you customer-focused and target driven? This is an exciting opportunity to work with Everest, a household name in the Home Improvements sector. Our values are; Innovation,...


  • West Byfleet, United Kingdom Amber Employment Services Full time

    Job Title: Customer Support Assistant Location: Byfleet Hours: Full Time, Permanent - 8.30am - 4.30pm Office Based A dynamic and thriving company is seeking a dedicated Customer Support Assistant to join their team on a permanent basis. This role is based in Byfleet, providing an excellent opportunity for someone with a background in customer service and...

  • Tax Accountant

    6 days ago


    West Wickham, United Kingdom Bennett and Game Recruitment LTD Full time

    Tax accountant role within a forward thinking accountancy practice, they are an international chartered practice and business consultancy. A family founded and run independent firm with first hand commercial and international experience. Based in Croydon, they have gained an impressive reputation as an outsourced finance team, providing valuable advice and...


  • West End, United Kingdom Wigmore Medical Ltd Full time

    We have a full-time vacancy for an enthusiastic Customer Services Assistant to join our team. We are a thriving independent pharmacy in the heart of medical London, focussing on client care and satisfaction. This is an excellent opportunity to work in a fast-paced environment amongst a large professional team. Your main duties will include: - Providing...


  • West Yorkshire, United Kingdom Blue Octopus Recruitment Ltd Full time

    Competitive Salary & Benefits* With lots of exciting plans in the pipeline, theres never been a better time to join us, let us tell you why We are a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands, with eight regional offices employing over 600 people. We have ambitious growth plans and are...


  • North West London, United Kingdom Worldwide Talent Group Full time

    **Customer Service Assistant** **Watford** **Full Time** Do you enjoy interacting with customers? Are you looking for a role where you can transfer your skills? **Our client is expanding their customer service division and are looking for Customer Service Assistants that have customer-facing experience.** Theey make it their primary goal to represent...


  • West Suffolk, United Kingdom West Suffolk Council Full time

    **About the role**: We are looking to appoint a Customer Services Assistant to join our busy Customer and Digital team, helping West Suffolk Council to support our customers and communities. **What you will need**: **Why work for us?** Our benefits include**: - a generous pension scheme (LGPS) including life assurance (a payment of three times your annual...


  • Flockton, West Yorkshire, United Kingdom Blue Octopus Recruitment Ltd Full time

    Competitive Salary & Benefits* With lots of exciting plans in the pipeline, theres never been a better time to join us, let us tell you why We are a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands, with eight regional offices employing over 600 people. We have ambitious growth plans and are...


  • West London, United Kingdom MAMMAFIORE UK LTD Full time

    ITALIAN SPEAKING CUSTOMER SERVICE ASSISTANT (Sales Back Office) We are looking to hire an experienced Customer Service Assistant to join our busy Back Office team. As a Customer Service Assistant, you will be reporting to the Sales Manager and assisting with various administrative duties. This includes data management, project processing, market research,...


  • North West London, United Kingdom World Duty Free Full time

    Customer Assistant Customer Service Advisor Location St Pancras International Train Station Pay competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) Contract 35 hours per week available, permanent, part time Working pattern - 2 week rotational pattern, between the hours of 0430-2000...


  • North West London, United Kingdom World Duty Free Full time

    Customer Assistant Customer Service Advisor Location St Pancras International Train Station Pay competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) Contract 24.5 hours per week available, permanent, part time Working pattern - 2 week rotational pattern, between the hours of 0430-2000...

  • Customer Assistant

    16 hours ago


    Worthing, West Sussex, United Kingdom LIDL Full time

    New Store Opening Unit Lyons Way BN14 9FB Worthing Contract Full Time Experience Level Entry Level Employment Area Store Reference Number 407907 Summary Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like...

  • Customer Service

    4 weeks ago


    West London, United Kingdom Tiger Recruitment Ltd Full time

    **What You Will Do** - Assisting to resolve customer complaints and issues in accordance with regulatory guidelines and company policy. - Building knowledge of the system and process controls - Respond to technical queries from all internal and external stakeholders - Ad hoc administration duties. **What We Are Looking For** Ideally, we would be looking for...


  • Gatwick Airport, West Sussex, United Kingdom World Duty Free Full time

    Customer Assistant Customer Service Advisor Location Gatwick Airport Pay competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) Contract 35 hours per week, plus overtime, permanent, full time Working pattern - 3 on 3 off (3 weekends off in a row) or 2-week rotating shift pattern (every other...


  • West Drayton, United Kingdom Office Angels Remote Work Freelance Full time

    Customer Service Assistant (Maternity Cover, 6 months FTC)Salary: £26,000 Pro RataBased: West DraytonBenefits:* 28 Days Holiday ( Inclusive of BH) Pro rata * Company pension scheme* On-site parkingAbout the Role:Great opportunity for someone searching for a 6 month fixed term contract to join this expanding business as a Customer Service Representative! We...


  • West Drayton, United Kingdom Office Angels Full time

    Customer Service Assistant (Maternity Cover, 6 months FTC)Salary: £26,000 Pro Rata Based: West Drayton Benefits:* 28 Days Holiday ( Inclusive of BH) Pro rata * Company pension scheme* On-site parkingAbout the Role: Great opportunity for someone searching for a 6 month fixed term contract to join this expanding business as a Customer Service Representative!...

  • Customer Service

    2 days ago


    West Drayton, Nottinghamshire, United Kingdom SLS Recruitment Full time

    Want to represent a company that will support your career development? SLS Recruitment are representing our client based in Central Slough, they are currently looking for sales assistants for their growing sales team due to their clients high demand for new customers. Sales assistants will be given initial client training so you fully understand who you are...