Community Engagement Officer

3 weeks ago

London, United Kingdom COSTAIN GROUP PLC Full time

**Purpose of the role**

Reporting to the Community Engagement Manager, the Community Engagement Officer
(C.E.O.) supports the project's communications strategy and assists in developing plans for
engaging with all stakeholders, the local community and the public, acting as a point of
contact and the professional face of the project within a defined geographic area. The C.E.O.
proactively protects the client's, the company's and the project's reputation within the
community, embedded within the delivery team and working within the community to ensure
stakeholder concerns are understood and addressed as far as possible, helping to ensure that
the project overall behaves as a considerate neighbour.
The post will require an individual who can understand the needs of the project team having
face-to-face contact with all different members of the community and local stakeholders
whilst appreciating the wider context and the needs of the client.

**Main Responsibilities**

The Community Engagement Officer will:

- Support the development of an integrated community engagement and public
relations strategy for the whole project
- Assist in developing and delivering effective engagement and communications plans
for the project within a defined geographic area
- Work as part of an area delivery team to review construction impacts and minimise
effects on stakeholders, and support the delivery of training and briefings to support
this
- Support HS2 to promote a positive image of the project and raise public awareness of the benefits of the project
- Assist in the delivery of community engagement events, supporting HS2 by drafting
materials, undertaking event management, e.g. drop-ins and exhibitions
- Support the Community Engagement Manager in coordinating external information
and messaging via the full range of media channels
- Build and nurture positive relationships with all stakeholders, adding value to the
delivery of the project, by being a good neighbour and embedding ourselves in the
community
- Assist in identifying potentially sensitive situations, and report them appropriately
within the project and client's teams
- Record and respond to all complaints, queries, compliments and third party issues
within performance requirements, ensuring at all times that messages are consistent
and appropriate
- Assist with periodic reporting on community related matters
- Support the projects compliance with the Undertakings and Assurances, assisting on
delivering compliance for all community related commitments
- Engage proactively with local education establishments and interest groups, and work with colleagues in Skills, Education & Employment to identify opportunities for the community
- Assist with the delivery of the project's Community Investment and Legacy
programme, working with colleagues to realise investment in legacy projects
- Proactively engage in wider HS2 activities, supporting collaborative opportunities and
sharing best practice and lessons learned

**Required Qualifications & Skills**
- Experience of community engagement / public relations
- Excellent interpersonal skills
- Credible communicator / presenter with large groups of people
- Proven ability in effectively dealing with challenging situations.
- Proven ability to work under pressure
- Capability of using Customer Relationship Management (CRM) systems

**Desirable Qualifications & Skills**
- Experience of the construction/ infrastructure industry
- Media training
- Capability of use Microsoft Dynamics

**About Costain**

Costain helps to improve people's lives with integrated, leading edge, smart infrastructure solutions across the UK's energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK's leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.

We welcome all applicants regardless of age, race, faith, sexual orientation, gender identity, gender expression, socioeconomic background and physical or neurological disabilities.

We welcome you to ask about the flexibility you need for dynamic working. Such as, working part-time, remote working, or compressed hours. In return, we will explore what is possible.

To find out more about our Inclusion strategy, please visit our ED&I page:
**Right to Work & Security Checks**

Understandably given the nature of our business, everyone who is employed at Costain must undergo thorough referencing checks. We will need different information depending on the job we have offered you. For all roles, we'll carry out a criminal record check and we'll ask to see evidence that you have the legal right to work in the UK.

For some of our roles, you may be required to obtain and maintain security clearance of at least Security Check level (or SC clearance). To satisfy the requirements, you will need to have been a legal UK resident for a minimum of 5 years and have successfully complete all stages of the vetting process.

**Closing date**

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.

It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

For more details please go to the Disability Confident website:
LI-SA2

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