Mortgage Collections Specialist

2 weeks ago


Leeds, United Kingdom Leeds Building Society Full time

Branch/Department:

- Mortgage Services**Location**:

- Head Office - Sovereign Street (Leeds)Contract Type:

- Permanent**Salary**:

- £22,650Vacancy Working Pattern:

- Hybrid working patternHours per week:

- 35

Are you looking for an opportunity where you can be instrumental in providing positive customer outcomes? Are you good at building strong relationships and want to develop a career in Financial Services? If so, our Mortgage Support Specialist may be the role for you.

Buying a home is one of the largest investments that our customers will ever make. At times customers experience life changing events which could impact their ability to make mortgage repayments. As a Mortgage Support Specialist you will be speaking to customers that may be experiencing financial difficulties. Your ability to listen, empathise and understand a customer's situation will enable you to help our customers.

Following your training, flexible working arrangements, like home working, are available to suit your lifestyle including full and part time roles.

**About you**

To be successful in this role, you will need to have the following:

- Emotional resilience - you will need to have patience and empathy and be confident in dealing with difficult situations
- Strong communication skills - you will need to be a good listener and be able to explain complex solutions to customers in a straightforward manner.
- Ability to collate and process information - you will need to be able to review information that will enable you to make suitable recommendations to the customer.
- Previous experience in a customer service setting

To read more about what a day in the life of a Mortgage Support Specialist looks like please see the attached

**Why is Leeds Building Society a great place to work?**

We're a mutual not a bank, which means we're owned by our members and are run exclusively in their best interests. In fact, our business is built on the idea of people helping people, whether that's saving for the future or buying their own home.

We're proud to be the first financial services organisation to be awarded Leaders in Diversity. We don't believe in a ‘one size fits all' approach when it comes to working here so we provide a flexible inclusive working environment that suits all colleagues. We're a 2019 Sunday Times Best Company to work for, which reflects our commitment to support our colleagues with the environment, tools and training they need to be able to excel in their careers.

We're committed to doing what's right for our members, colleagues and communities. We were the first national high-street financial institution to be awarded the Fair Tax Mark, we buy 100% renewable electricity for all our sites and have a charity partnership with Dementia UK. In addition every colleague has 14 hours volunteering each year. Our culture and colleagues are at the heart of everything we do.



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