Supervisor - Yo Sushi - Luton Airport

4 days ago

Luton, United Kingdom Lagardère Travel Retail (UK & IRE) Full time

Lagardère Travel Retail have just opened a YO Sushi at Luton Airport, and we are currently looking for energetic, enthusiastic leaders to join the team.

Outstanding service is the heart of our business, and our aim is for customers to be served by a friendly team, who offer an exceptional dining experience to every customer. As a Supervisor your primary role will be to manage, lead and inspire your team to deliver amazing products and high standards of customer service, enabling them to increase sales and deliver consistently excellent customer satisfaction.

Previous experience in a catering enviroment is preferred but not essential as full YO training will be provided.

A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.

**Key responsibilities**:

- Ensure your team are delivering customer service in line with our YO service standards
- Maintain YO standard across all food products
- Develop a motivated and empowered team through a positive management style
- Staff recruitment, planning and training
- Use relevant processes and policies to control the security of people, stock and cash
- Ensure compliance with the relevant legislation and terminal safety responsibilities as defined in the induction and period training
- Generate ideas for driving the business and the team forward
- The control of costs in accordance with agreed budgets
- Adherence to cash and stock control policies, ensuring and assisting others to do the same

**Skills & Experience**
- Previous experience at supervisory or managerial level in a retail (or similar) is essential
- An understanding of budgets & targets and the ability to deliver and improve them essential
- Excellent Communication skills (both verbal & written)
- Ability to work in a team or individually depending on the needs of the business
- Be able to remain professional and courteous under pressure
- Excellent interpersonal skills and team working
- Self-motivated
- Ability to quickly learn about systems, new products and procedures

**100% Customer Focus**
- Manage the team of Team Members, ensuring they are motivated, engaged and always delivering YO standards across products and service
- Coaching the team
- Rewarding and recognising

**Stock Management**
- Ensuring the store is fully replenished
- Goods receiving duties
- Stocktaking and inventory compliance
- Merchandising & pricing completed to standard

***Housekeeping/Health & Safety**
- Keeping the store well presented at all time
- Ensure the safe usage of all the cleaning materials
- Ensuring store and stock rooms are kept tidy in line with H&S

**Security**
- Ensuring security of stock on shop floor and compliance of till inventory
- Responsible for the store security when on shift
- Awareness of potential security risks out with store and part of the wider airport

**Benefits**: 10% bonus paid annually on achievement of objectives, Benenden Health, Retail Trust, life insurance, on-site parking, store discounts and uniform

**Our company**:
Lagardère Travel Retail is a pioneering global leader in the travel retail industry currently operating over 4,600 stores across 35 countries. Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland and now operate 20 stores across 8 airports and 8 ferries.

**Hours available for shifts**:
Morning: 3:00am-1:00pm

Middle:10:00am-6:00pm

Close: 2:00pm-10:30pm or when the last flight departs

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