Customer Service

4 weeks ago


Bristol, United Kingdom Talent Connect Group Full time

**Role: Customer service / Aftersales Supervisor**
**Location: Bristol (Avon)**
**Permanent: Full Time 40 hours per week.**
**Salary: £27,000 per year + bonus scheme that provides an on target annual earnings of £33,000**

Our client is looking for an experienced Customer Service Advisor or After sales Advisor who would like to take a step up in their career for their modern and bright site in Bristol (Avon).

**What does the job involve?**
- You will ensure that we deliver the best customer experience by ensuring the team are organised and prepared for arriving customer appointments.
- To provide front of house support to customers by welcoming customers and providing regular and effective communication.
- You will act as a point of escalation for customer issues as required.
- To drive and deliver strong retail service.
- Leading a team of Aftersales Advisors including the following:

- Providing training and coaching, identifying any learning and / or development opportunities
- Completing regular 1-2-1’s delivering effective feedback.
- Providing support for the Service Centre in the absence of Service Manager, if required. Weekly checking of a sample of job cards completed by Technicians including: Accurate technician write up, Invoice accuracy, set up correct labour times, Supporting the Aftersales Advisors and the Service Manager with reducing costs, Managing loan vehicles
- Maintaining accurate records of customer contact using the complaints system and managing outstanding issues that require resolution in line with the Company’s customer complaints procedure, escalating customer concerns where required.
- Ensuring that job cards are raised accurately with a full description entered for the required diagnosis / work.
- Ensuring all customers receive regular, proactive and accurate updates.

**What skills and experience do you need to join our team?**
- A full valid UK driving licence is essential.
- Excellent communication skills, both written and verbal are required.
- Experience in supervising or managing a team within a retail environment.
- You will have the ability to build positive and lasting relationships
- Excellent attention to detail.
- You will have excellent customer service skills.

If this job matches your skill sets and you are looking for a new role and progression in or around Bristol (Avon) then contact myself or the team at Talent Connect Group

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£33,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Work Location: In person

Reference ID: HSCSABRISTOL



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