Front of House Welcome Hosts

2 weeks ago

Newcastle upon Tyne, United Kingdom Avison Young Full time

Job Title

Welcome Host

Business Unit

Workplace, Real Estate Management

Location

Bank House, Newcastle, NE1 6SQ

Reports To

Facilities Manager

Company Overview

Avison Young is one of the world's fastest-growing commercial real estate firms. This growth is a testament to the commitment we’ve made to our clients and our employees. We’re different. We’ve designed our organization to be highly collaborative and focused on one thing: creating the best solutions for our clients to deliver long-term success. We will continue to evolve, striving to meet the changing needs of our industry, our clients and our employees, but we will remain true to our values, culture and vision.

Why work for us?

We believe our industry is changing and we want our business to be a company of curious minds, passionate hearts and strategic intelligence. At Avison Young, we are committed to hiring people from all walks of life who have a collaborative style and innovations focus; we believe a diverse and embracing workforce makes for a stronger, more capable and competitive company. We will provide you with a place where you can step up and change the game.

Collaboration is embedded in the way we work - our people have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and are ultimately responsible for our growth.

Our distinctive Principal-led, privately owned model puts us in the enviable position of being able to offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal. This role carries voting rights, so our people have a very real say in the future direction and operation of our business. This means that we are able to attract, engage and retain the best talent.

Overall Purpose of Job

As we move into a new era of work life, experience is everything. Our Welcome Hosts are the first and last impression that people have of our brand and the brands of those we provide office space for. Therefore, it is essential that a positive, memorable experience is delivered to all those walking through our doors. The opportunities available to us connect and engage with our customers in new and exciting ways outside of the traditional receptionist duties make our roles more attractive to those with a passion for service running through them. Avison Young are seeking to create thriving spaces that welcome everybody to informal meetings, social meetings, networking, and relaxation spaces, and we want our Welcome Hosts to be the wow differentiator within them.

You will be responsible for ensuring every user of our buildings is provided with an exceptional experience. This could be provided within a variety of ways and locations; however this role will predominantly be based within the lobby floor ready to receive, triage and support incoming customers.

You will own the space around you, demonstrating pride in its appearance. You will constantly seek and implement new ideas, initiatives, and facilities to create a community feel which provides encouragement to others to maximise use of the space. Where available, you will utilise technology to implement an efficient and effective check-in, support onward travel and provide an ongoing experience and community focused service solution, alongside your friendly, informative, and interactive delivery. We want you to push the boundaries of the possible as you seek to provide the “best in class” user experience, always finding the hidden opportunity to surprise and delight our customers.

Our values are inherent to the success of this role. They are more than just words; they are the DNA that drives our culture and define how our people and services exceed expectations. Along with our Behaviours Playbook, they are our ways of working together, delivering for others and our all-round ethos for life:
**Creating positive impact**
- Active listening and attention to find the hidden service opportunity
- Anticipating needs and delivering before asked
- Helping people to be productive, prosperous, and positive

**Spaces and places that improve lives, and help businesses thrive**
- Building communities that make a difference
- We impact the client journey at every stage
- We consider the lifetime partnership value vs single ‘transaction’ opportunity
- Creating moments that matter

**Powered by people**
- We celebrate and embrace diversity
- We encourage individuality in service excellence
- We promote inclusivity in our actions

**Putting people first in every choice we make**
- We support local employment in all regions
- We provide a sense of belonging
- We treat people as THEY wish to be treated

**Driven by shared success**
- We collaborate with clients
- We work together to get it done
- Empowering people to achieve together

Main Duties, Responsibilities & Accountabilities

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- Provide a user focused service e

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