Customer Assistant

3 days ago


Street, United Kingdom Marks & Spencer Full time

Customer Assistant - Clothing and Home - Street Outlet

Working Pattern

Week 1

Sunday: 11:00 - 17:00
Monday: 09:00 - 15:00
Wednesday: 09:00 - 15:00
Friday: 09:00 - 15:00

Week 2
Monday: 09:00 - 15:00
Wednesday: 09:00 - 15:00
Friday: 09:00 - 15:00
Saturday: 11:00 - 15:00

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG


  • Customer Assistant

    1 day ago


    Street, United Kingdom McColl's Retail Group Full time

    **Customer Assistant.** **We’re currently looking for enthusiastic and engaging people to join our Store team.** Here at McColl’s, we pride ourselves on being the second largest multiple convenience operator in the UK. Our continued success depends entirely on the dedication of our store teams. With an exciting acquisition program and our continued...

  • Customer Assistant

    4 days ago


    Street, United Kingdom Lidl Full time

    Part Time Summary £10.10 up to £11.40 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another day...


  • Street, United Kingdom Chartwells Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for Chartwells on a part time basis, contracted to 30 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in...


  • Street, United Kingdom Art Marketing Ltd Full time

    **About us** Art Marketing Ltd is a small business in Street, AL3 7LG. We are professional, innovative and customer-centric. Our work environment includes: - Relaxed atmosphere - Casual work attire - Growth opportunities **The Company** An excellent opportunity to join a long-established family run business in the home décor sector. We design,...


  • Street, United Kingdom Specsavers Full time

    **Customer Service Assistant** **Location: Street, Somerset** **Hours: Full Time - 40 hours (weekend working included)** **Salary: Up to £23,000** **Benefits**: - **Sales bonus**: - **Extra day off on your birthday**: - **Discounted hearing and eyecare benefits**: - **Enhanced sick pay**: - **Enhanced pay for family leave (Maternity/ Paternity...


  • street, United Kingdom Compass UK & Ireland Full time

    We're currently recruiting a dedicated Customer Services Assistant 52Wks to help ensure the smooth running of the operations in Chartwells on a full time basis, contracted to 40 hours per week.As a Customer Services Assistant 52Wks, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your...


  • Street, United Kingdom Compass UK & Ireland Full time

    We're currently recruiting a dedicated Customer Services Assistant 52Wks to help ensure the smooth running of the operations in Chartwells on a full time basis, contracted to 40 hours per week.As a Customer Services Assistant 52Wks, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your...


  • Street, United Kingdom Compass UK & Ireland Full time

    We're currently recruiting a dedicated Customer Services Assistant 52Wks to help ensure the smooth running of the operations in Chartwells on a full time basis, contracted to 40 hours per week.As a Customer Services Assistant 52Wks, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your...


  • Street, United Kingdom Compass UK & Ireland Full time

    We're currently recruiting a dedicated Customer Services Assistant 52Wks to help ensure the smooth running of the operations in Chartwells on a full time basis, contracted to 40 hours per week.As a Customer Services Assistant 52Wks, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your...


  • Street, United Kingdom Compass UK & Ireland Full time

    Job Description We're currently recruiting a dedicated Customer Services Assistant 52Wks to help ensure the smooth running of the operations in Chartwells on a full time basis, contracted to 40 hours per week.As a Customer Services Assistant 52Wks, you will use your skills to maintain a high standard of quality work. In return, you will have the chance...


  • street, United Kingdom Compass UK & Ireland Full time

    Job Description We're currently recruiting a dedicated Customer Services Assistant 52Wks to help ensure the smooth running of the operations in Chartwells on a full time basis, contracted to 40 hours per week.As a Customer Services Assistant 52Wks, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to...

  • Customer Assistant

    6 months ago


    Street, United Kingdom M&S Full time

    **All the details** **Working Pattern** Sun 11.00-17.00 Tues 11.00-17.00 Weds 11.00-17.00 Thurs 11.00-17.00 Fri 11.00-17.00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you...

  • Customer Assistant

    7 months ago


    Street, United Kingdom M&S Full time

    **All the details** **Work Pattern** **Week 1** **Saturday: 11:00-17:00** **Week 2** **Sunday: 11:00-17:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...

  • Customer Assistant

    7 months ago


    Street, United Kingdom M&S Full time

    **All the details** **Work Pattern** **Sunday: 11:00-17:00** **Monday: 11:00-17:00** **Wednesday: 11:00-17:00** **Friday: 11:00-17:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...


  • Street, United Kingdom CV-Library Full time

    We're currently recruiting a dedicated Customer Services Assistant 52 Weeks to help ensure the smooth running of the operations in Chartwells on a full time basis, contracted to 40 hours per week. As a Customer Services Assistant 52 Weeks, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to...

  • Customer Assistant

    1 month ago


    Turkey Street, United Kingdom CV-Library Full time

    Customer Assistant (Full Time) Summary 30 hour contract | 05:00am - 14:00pm, 15:00pm - 00:00am shifts | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each...


  • Street, United Kingdom Compass UK & Ireland Full time

    Role OverviewWe are seeking a dedicated and motivated Customer Service Assistant 52Wks to join our team. As a key member of our operations, you will be responsible for delivering exceptional customer service across various service areas, including food delivery, café, bars, convenience shops, and accommodation.

  • Customer Advisor

    23 hours ago


    Street, United Kingdom Acorn Recruitment And Training Full time

    We are currently looking for an experienced Customer Advisor to join our client based in Street, Somerset working remotely. Purpose and contribution of job: - Receive and manage all customer queries within set SLAs whilst delivering the required brand experience. - Support online customers and store teams with online orders and queries. Core...


  • Street, United Kingdom Fusion Lifestyle Full time

    We are now hiring Customer Service Advisors for Weekends: Saturday 7:30-15:30 and/or Sunday 08:00-16:30 **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our...


  • Street, Somerset, United Kingdom Compass UK & Ireland Full time

    Job OverviewWe are seeking a dedicated Customer Services Assistant to join our team at Chartwells, working on a full-time basis and contracted to 40 hours per week.This role is an excellent opportunity to progress your career with a company that invests in its people, celebrates individuality, and rewards employees who go beyond the plate.About the RoleAs a...