Onsite Services Installer

3 months ago

Leicester, United Kingdom Shift4 Full time

An Onsite Services Installer is expected to fully integrate Point-of-Sale systems and peripherals at merchant locations. This position requires coordination with merchants and field technicians to ensure all requirements are met before, during, and after installation. Installers will work with our clients by promoting the highest level of service and professionalism. They are also required to train clients on POS ecosystems once installed. Representatives are also expected to acquire an in-depth understanding of the entire merchant processing industry.

**Responsibilities**:

- Installation, configuration, and training on any one of our several different software packages: Site Surveys/Network Troubleshooting; Repair/replacement of network cabling; Hardware/Software Troubleshooting;
- Test hardware, software, and credit card processing with no or mínimal remote support;
- Post-installation, provide documentation and photos of work performed at each location;
- Tracking of expenses and submitting monthly expense reports;
- Provide installation and feedback on new software/hardware while in beta testing;
- Inventory management of equipment and requisition;
- Participate in recurring training of Shift4 product suite;
- Occasional travelling to locations outside of Leicester area

**Requirements**:

- Willingness to work flexible hours;
- Having a reliable transportation and good driving record;
- Able to lift and carry up to 50 pounds;
- Experience running in-wall and exposed cabling;
- Technician background dealing with network/computer troubleshooting or installation;
- Demonstrated proficiency in software, such as Microsoft Office Suite, and Google Docs;
- Friendly, enthusiastic, and outgoing demeanor;
- Ability to learn and retain new information and concepts quickly.

**Kudos for**:

- Bachelor's degree in a related technical field or equivalent work;
- Technical certifications such as CompTIA A+, Net+, MCP, etc.;
- 2+ years of customer service/technical support experience;
- Experience in the banking / credit card processing industry.

**Benefits**:

- A growing innovative company with a friendly atmosphere;
- Social Responsibility Initiatives;
- Mileage compensation;
- Creative, people-oriented, encouraging working environment;
- Internal career development program “Bridge”;
- Cutting-edge technologies and tools;
- The flexibility enables work-life balance;
- Solid salary and annual bonuses for the achieved results;
- Employee referral program.

**Salary**: £28,000.00-£45,000.00 per year

**Benefits**:

- Free or subsidised travel
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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