Apprentice Hospitality Team Member

7 months ago

Gloucester, United Kingdom Gloucestershire Managed Services Full time

We are looking for an enthusiastic, creative and friendly customer focused individuals who have a passion for food and interested in a Hospitality Team Member level 2 Apprenticeship at Gloucestershire Managed Services. This is an exciting opportunity to learn new skills and become part of the Catering Services.

**Job Title**: Apprentice Hospitality Team Member level 2

**Division**: GMS

**Department**: Catering, Gloucestershire Royal Hospital

**Responsible and accountable to**: Senior Supervisor/Catering Manager

**Terms of contract**: GMS Apprenticeship Terms and Conditions, Fixed Term (15 months)

**Location**: Catering Department, Gloucestershire Royal Hospital and rotate to Cheltenham General Hospital

Hours 37.5 hours per week; Monday to Friday

Gloucestershire Managed Services aims to provide a best value customer service which ensures a safe, compliant and sustainable environment, and that supports our customers to be efficient and effective in patient care.

Please note this job will attract GMS Terms and Conditions of Service (TCS) not Agenda for Change as stated.

Please see attached TCS for reference

The Hospitality Team Member apprenticeship at Gloucestershire Managed Services is an excellent opportunity to complete a Level 2 (Intermediate) Apprenticeship and be able to carry out core catering tasks.

**Key competencies will include**:

- To be flexible and be able to work in the stores, kitchen, retail and food beverage services for patients, staff and visitors
- Work as part of a team to provide safe, compliant services including transportation of food across GMS sites, at ward level through manually pushing/pulling of trollies. In the catering department and retail areas across GMS sites, completing necessary documentation require to evidence compliance with food Hygiene Law
- Elements of this post have a significant amount of personal contact with patients, staff and visitors.
- Occasionally, you may be required to cross services and work with other departments in GMS. This work will be undertaken under the direct supervision of other qualified/experienced staff.

Gloucestershire Managed Service (GMS) is a newly established private company, wholly owned by Gloucestershire Hospitals NHS Foundation Trust, which provides the Trust with estates, facilities, sterile services and materials management services for the Trust.

GMS aims to provide a best value customer service which ensures a safe, compliant and sustainable environment, and that supports our customers to be efficient and effective in patient care.

We are a new and ambitious company aiming to continue providing an excellent service, improving the wellbeing of everyone we serve through supporting and delivering services that match the best nationally.
- To provide patients, staff and visitors with an efficient and timely food and beverage service in a polite and courteous manner in order to achieve high standard of service, customers would expect and communicate effectively with patients especially when completing beverage service and be aware of specific dietary requirements
- To ensure patients privacy and dignity is maintained throughout your work
- To listen to customer feedback by listening to what the customer is objecting about, confirm the validity of the concern and raise these concerns with your manager
- To carry out basic food preparation, packing, labelling and chilling of sandwiches and other food products, according to set recipes and procedures
- To carry out basic cooking duties including producing food for breakfast service and back bar items for retail service, including packing and labelling of pre-prepared food commodities for patient’s including special diets
- To be responsible for food and beverage services at ward level, prepare patients beverages and snacks and clearing up of patient’s beverage service in accordance to the work schedule
- Collect menu cards from wards and departments in a timely fashion in readiness for the daily service
- Provide ward based catering services and individual tray meal service, the regeneration process. Preparation for service, portioning and presentation of the meals and beverages, checking for specialist diets and liaising with nursing staff to ensure the correct items are provided
- Support the chefs with basic cooking duties and assisting at service times to ensure food and beverages are served at the right time
- To co-operate with other members of staff to ensure the efficient and safe operation of the department
- Responsible for safe and secure storage of food stock for the ward pantry’s checking dates and removing out of date stock. Assist colleagues to establish accurate food stock levels and report low stock levels to your supervisor for: food, consumables and cleaning products
- To be responsible for undertaking ward fridge temperatures and recording all the information accurately to ensure compliance with food hygiene legislation, and Hazard Analysis Crit

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