Av Technician

3 weeks ago


London, United Kingdom Lorien Full time

**AV Technician**

**INSIDE IR35**

**Market Rates**

**London**

**ASAP Start**

We are currently recruiting for an Audio-Visual Technician that will require an individual to solve customer support issues by visiting the customer's location and may involve supporting multiple facilities. The team consists of Technicians that visit customer'smachines to solve support related problems. This team interfaces with the Service Desk and other support teams to achieve the deliverables supporting the ITSD contract.

**Essential Skills**:

- Supporting AV Conferencing Systems
- Supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, Printers and PC hardware
- Experience supporting remote facilities and users
- Ability to perform in-depth research and troubleshooting for complex technical issues
- Can prioritise and complete all work tasks with mínimal supervision
- Desk-side / Desktop / End User Computer experience, ideally in a corporate environment
- Proven ability to handle challenging, rapid-response user support

**Desirable Qualifications**:

- A+ Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundations
- Lean Six Sigma

**Responsibilities**:

- Supporting IT equipment in large corporate environment for top executives in the company
- Dedicated A/V support other desk-side responsibilities
- Troubleshooting and resolving software issues at the level defined
- Complete proactive health checks to verify equipment, assure communication devices in proper working order, confirm last service dates, etc.
- Complete passive repairs as needed, diagnosing, troubleshooting, and resolving end-user issues and where appropriate, routing problems using defined escalation procedures.
- Provide smart hands support to groups responsible for the AV Strategy and Network services
- Collaborate with on-site monitoring/network team to diagnose and repair network issues with AV equipment
- Active participation in broad impacting triage incidents, providing alerts and notifications using pre-defined templates and distribution lists as applicable
- Tracking, monitoring, and managing tickets to provide accuracy and adherence to service levels in client ticketing tool
- Desktop/laptop tech support (Mac and PC)
- Windows 7/10/11 operating systems
- Support mobile devices, printers, scanners, wireless, VPN, etc.
- IMAC Support - IT equipment Install/Move/Add/Change
- Maintain system configurations and documentation
- Backup, restoration, and migration of user data
- Various other tasks associated with desk-side services

**IND_PC3**

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.



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