Customer Experience Advisor S1 Everyday Banking

6 months ago

Bexleyheath, United Kingdom Santander Full time

Customer Experience Advisor | S1 | Everyday Banking | Bexleyheath

Country: United Kingdom

**WHAT YOU WILL BE DOING**

**Join our community**

We are currently recruiting Customer Service colleagues with a starting package of **£25,322 **this is made up of a base salary of **£23,338 **along with an additional **£500 **flexible benefit and up to a **£1484 **discretionary performance related bonus.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

**The difference you’ll make.**
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience

**What you’ll bring.**
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK (please see details below)

**It would also be nice for you to have.**
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities

**What else you need to know.**

In a full-time Branch based role, you’ll be working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm.

The role is based in our Bexleyheath branch

If you are successful in reaching interview stage, your interview will be conducted remotely via MS Teams.

**Everyday Inclusion.**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting salary of £23,338 plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

**Right to work in the UK.**

**What to do next.**

If this sounds like a role you’re interested in, then please apply.

  • Christmas Customer Advisor

    6 months ago

    Bexleyheath, United Kingdom Boots Full time

    Summary Job Reference: - 219758BR Bexleyheath, Broadway Shopping Centre Fixed Term We are now recruiting Christmas Customer Advisors for our Bexleyheath, Broadway Shopping Centre store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether...

  • Sales Advisor

    6 months ago

    Bexleyheath, United Kingdom River Island Full time

    **Description**: We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together - and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts. **We are currently hiring...

  • Customer Service Advisor

    4 weeks ago

    Bexleyheath, United Kingdom CV-Library Full time

    We are looking for someone with Customer Service/Contact Centre experience to sit within the Contact Centre service, this service takes all front line calls across around 15 different services, so the candidate needs to be experienced in lots of telephone work, have good/excellent ICT knowledge as there is a lot of back of systems, ability to deal with...

  • Customer Service Advisor

    3 weeks ago

    Bexleyheath, United Kingdom Corus Consultancy Full time

    We are looking for someone with Customer Service/Contact Centre experience to sit within the Contact Centre service, this service takes all front line calls across around 15 different services, so the candidate needs to be experienced in lots of telephone work, have good/excellent ICT knowledge as there is a lot of back of systems, ability to deal with...

  • Customer Service Assistant Level 1

    7 months ago

    Bexleyheath, United Kingdom Wilko Full time

    We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on too. That’s why they come to our stores for help with all the everyday stuff that makes their world go round. As a Customer Service Assistant, you’ll play a big role in a growing business that’s as...

  • Customer Service Advisor

    6 months ago

    Bexleyheath, United Kingdom Yorkshire Building Society Full time

    **_If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. And in return for your fantastic people skills, we offer lots of fantastic rewards that you can make the most of in and out of work, including:_** **Flexibility** - We offer a range of flexible working options without unsocial hours, which can...

  • Sales Advisor

    2 weeks ago

    Bexleyheath, United Kingdom Lex Leisure CIC Full time

    Sales AdvisorPart TimeCrook Log Leisure Centre This is an outstanding career opportunity with a market leader committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve.Located in the heart of Bexley we are a modern facility offering a 25m swimming pool, 20m teaching pool, 200...

  • Senior Consular Advisor

    4 days ago

    Bexleyheath, Greater London, United Kingdom JAM Recruitment Ltd Full time

    Job OverviewAs a Senior Consular Advisor at JAM Recruitment Ltd, you will be responsible for providing expert advice on consular services and global immigration issues to corporate clients and individual customers. This is an exciting opportunity to join our team and contribute to delivering exceptional service experience.Key Responsibilities• Provide...

  • Sales Advisor

    2 weeks ago

    Bexleyheath, United Kingdom Lex Leisure CIC Full time

    Sales Advisor - Bexleyheath, London Job Type: Part TimeCrook Log Leisure CentreThis is an outstanding career opportunity with a market leader committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve.Located in the heart of Bexley we are a modern facility offering a 25m...

  • French Language Customer Service Representative

    2 weeks ago

    Bexleyheath, Greater London, United Kingdom MTrec Ltd Commercial Full time

    Are you a fluent French speaker looking for a new career opportunity? MTrec Ltd Commercial is representing a unique and special customer service client seeking a skilled French Speaking Customer Service Advisor to join their team.This home-based position offers a highly competitive basic salary, with a package that includes a range of benefits such as...

  • Temporary Sales Advisor

    6 months ago

    Bexleyheath, United Kingdom H&M Full time

    Company Description Do you want to work for a company where sustainability is at the forefront in everything we do? A place where you will find endless career opportunities and the chance to explore a variety of roles across all our brands and around the globe? Do you want to join a team where you can make anything happen if you are curious and eager? -...

  • Home Based French Customer Support Agent

    2 weeks ago

    Bexleyheath, Greater London, United Kingdom MTrec Ltd Commercial Full time

    We are seeking a talented and motivated individual to fill the role of French Speaking Customer Service Advisor at our client's company. As a key member of the team, you will be responsible for providing exceptional customer service to consumers and distributors over the phone and via email in French.The successful candidate will have a proven track record...

  • Customer Development Executive

    3 months ago

    Bexleyheath, United Kingdom McCurrach Full time

    Overview Customer Development Executive – Britvic Location –Bexley & Surrounding areas (Ideal postcode DA5) Permanent ,Full time – 40 hours per week Salary £31,500 basic + 20% Bonus Ready to supercharge your Sales career? Passionate about the biggest and best soft drinks brands? At Britvic, we’re on a journey to become the...

  • Nursery Bank Staff

    6 months ago

    Bexleyheath, United Kingdom Little Dolphins Day Nursery Ltd Full time

    Position - Bank Staff Salary banding - £10.00 - £12.50 per hour (dependent on qualifications and experience) Hours - Perm/Monday to Friday/ 0 to 40 hours Location - Bexleyheath Little Dolphins Day Nursery Ltd is an established private day nursery situated in Bexleyheath. We offer high standards of care and education for children aged 3 months to 5...

  • Nursery Bank Staff

    6 months ago

    Bexleyheath, United Kingdom Little Dolphins Day Nursery Ltd Full time

    Position - Bank Staff Salary banding - £11.50 - £14.00 per hour (dependent on qualifications and experience) Hours - Monday to Friday/ 1 to 40 hours/Flexible Location - Bexleyheath **Qualifications - Level 2 and/or above** Little Dolphins Day Nursery Ltd is an established private day nursery situated in Bexleyheath. We offer high standards of care and...

  • Bank Support Worker

    6 months ago

    Bexleyheath, United Kingdom The Avenues Trust Group Full time

    Avenues is a community where people smile, laugh, grow and achieve great things. We know that well-supported people support people well to do their very best for the people we support, and achieve our vision. Are you are looking for your next social care role, or a change in career and a feel-good reward? If so, then we would love to hear from you! - Bank...

  • Phlebotomist Bank

    6 months ago

    Bexleyheath, United Kingdom Bioma Full time

    Bioma health is a new start up clinic laboratory allowing healthcare screening to be accessible to all. The service is looking to expand into every major city within the UK allowing as much reach to patients as possible. Utilising innovative technologies and methods to offer the best service and care possible to all users. **Job Summary** - The post holder...

  • Customer Assistant

    6 months ago

    Bexleyheath, United Kingdom M&S Full time

    **Summary** Working Shift Pattern: Sunday 11:00-15:00 Wednesday 11:00-15:00 Thursday 11:00-15:00 Friday 11:00-15:00 Saturday 11:00-15:00 **All the details** **Working Shift Pattern** Sunday 11:00-15:00 Wednesday 11:00-15:00 Thursday 11:00-15:00 Friday 11:00-15:00 Saturday 11:00-15:00 **Purpose** - To deliver a great shopping experience for their...

  • Pub Experience Specialist

    4 weeks ago

    Bexleyheath, Greater London, United Kingdom Stonegate Group Full time

    Location: Golden LionWe're seeking an enthusiastic Pub Experience Specialist to join our team!About Us:At Stonegate Group, we pride ourselves on providing a welcoming atmosphere for all guests. Our pubs offer a range of experiences, from live sports to great food and drink.The Role:Welcome and engage with every guest, ensuring they have a fantastic time with...

  • Telephony French Language Specialist

    2 weeks ago

    Bexleyheath, Greater London, United Kingdom MTrec Ltd Commercial Full time

    MTrec Ltd Commercial is proud to represent a leading customer service company that is currently seeking a skilled and dedicated French Speaking Customer Service Advisor to join their team.In this role, you will be working closely with customers, resolving their queries and concerns in a professional and timely manner. The ideal candidate will have a strong...