Customer Service Advisor

6 days ago

Bexleyheath, United Kingdom CV-Library Full time

We are looking for someone with Customer Service/Contact Centre experience to sit within the Contact Centre service, this service takes all front line calls across around 15 different services, so the candidate needs to be experienced in lots of telephone work, have good/excellent ICT knowledge as there is a lot of back of systems, ability to deal with difficult customers, ability to work to timescales and under pressure at times.

Responsibilities

Deal courteously and responsively with enquires or requests from service users for assistance on any question that may raise, and aim to resolve the maximum number of enquires at the first point of contact.
Respond to customer correspondence.
Process contacts recording information.
Answer incoming calls promptly and make the required connection.
Liaise with colleagues in other teams and departments to resolve customer contacts.
Where necessary liaise with service providers to fulfil a customer contact.
Maintain and enhance the commitment to customer care and quality of service standards.
Seek out answers to enquiries which have not been asked before or are of an unusual /infrequent nature.
Resolve complex service coordination issues with back office teams, service providers and partner organisations.
Assist with the implementation of new services or the development of existing ones in the Contact Centre, testing scripts and CRM processes and then piloting the resultant new enquiries and service requests, under the leadership of the Contact Centre Projects, Strategy and Performance Officer.

Duties:

Undertake the administrative and banking functions of the contact centre, including filing, scanning and photocopying.
Processing payments, including cheques and credit/debit cards, complying with the appropriate procedures.
Effective use of the relevant Contact Centre CRM systems.
Retrieval and provision of accurate data concerning services in response to customer requests.
Provide information and advice to customers based on information not available on the CRM system.
Undertake fulfilment activities to ensure services are effectively delivered post customer contact.
Effectively respond to customer correspondence in accordance with service standards responding to written customer enquiries.
Effectively control and manage calls and visits to the contact centre.
Investigate customer complaints and queries

Knowledge

Knowledge of how local Authorities operate and the services provided.

Experience of working in a customer-centred environment dealing with customer enquires.

Sound Experience of the CRM system and other ICT systems such as MS Office and Databases/ keyboard skills.

Well developed customer service and communication skills (e.g. listening and questioning)

Demonstrable organizational skills and the ability to organise and prioritise work.

Ability to take ownership of work and fulfill agreed commitments.

Ability to think about alternative ways of doing things.

Knowledge and understanding of supporting legislation and current best practice.

Abilities

Ability to speak with confidence and accuracy.

Ability to choose the right kind of vocabulary for the situation in hand.

Ability to listen to customers and understand their needs.

Ability to tailor your approach to each conversation appropriate to the customer.

Required

3 GCSE's (including English) (or) Relevant Vocational qualification and a level of competency equivalent to NVQ level II in Customer Care

  • Customer Service Advisor

    1 month ago

    Bexleyheath, United Kingdom CV-Library Full time

    Customer Service Advisor Bexley £14.57 per hour(umbrella) Full Time Contract (3 Months) Novax Recruitment is actively seeking a Customer Service Advisor in Bexley. This is a contract with a scope for extension working full time hours. The job: Deal courteously and responsively with enquires or requests from service users for assistance on any...

  • Customer Service Representative

    4 weeks ago

    Bexleyheath, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Customer Service AdvisorJob Type: Full Time Contract (3 Months)Location: BexleyJob Description:We are seeking a Customer Service Advisor to join our team at Novax Recruitment Ltd. As a Customer Service Advisor, you will be responsible for dealing with customer enquiries and resolving issues in a courteous and responsive manner.Key...

  • Christmas Customer Advisor

    6 months ago

    Bexleyheath, United Kingdom Boots Full time

    Summary Job Reference: - 219758BR Bexleyheath, Broadway Shopping Centre Fixed Term We are now recruiting Christmas Customer Advisors for our Bexleyheath, Broadway Shopping Centre store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether...

  • Customer Service Representative

    4 weeks ago

    Bexleyheath, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Customer Service AdvisorJob Type: Full Time Contract (3 Months)Location: BexleyJob Description:We are seeking a Customer Service Advisor to join our team at Novax Recruitment Ltd. The successful candidate will be responsible for dealing with customer enquiries and resolving issues in a timely and professional manner.Key Responsibilities:Deal with...

  • Customer Service Representative

    3 weeks ago

    Bexleyheath, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Customer Service AdvisorAbout the Role:We are seeking a skilled Customer Service Advisor to join our team at Novax Recruitment Ltd. The ideal candidate will have previous experience working in a call centre environment and excellent ICT knowledge.Key Responsibilities:Deal courteously and responsively with enquiries or requests from service users...

  • Customer Service Representative

    4 weeks ago

    Bexleyheath, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Customer Service AdvisorJob Type: Full Time Contract (3 Months)Location: BexleyHourly Rate: £14.57 per hour (umbrella)Novax Recruitment Ltd is seeking a Customer Service Advisor in Bexley. This is a contract with a scope for extension working full time hours.Key Responsibilities:Deal courteously and responsively with enquiries or requests from...

  • Service Advisor Position

    3 weeks ago

    Bexleyheath, Greater London, United Kingdom Prima Ardelle Associates Full time

    Are you looking for a challenging role within a dynamic service department? Prima Ardelle Associates is seeking a highly skilled Service Advisor to join their team.Main Responsibilities:Provide exceptional customer service, ensuring a positive experience for all customers.Meet and greet customers, booking in vehicles and advising on repair duration.Work...

  • Customer Service Representative

    4 weeks ago

    Bexleyheath, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Summary:We are seeking a Customer Service Advisor to join our team at Novax Recruitment Ltd. The successful candidate will be responsible for providing excellent customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Deal courteously and responsively with customer...

  • Customer Service Representative

    3 weeks ago

    Bexleyheath, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job SummaryWe are seeking a Customer Service Advisor to join our team in Bexley. This is a contract with a scope for extension working full time hours.Key ResponsibilitiesDeal courteously and responsively with enquires or requests from service users for assistance on any question that may raise, and aim to resolve the maximum number of enquires at the first...

  • Customer Service Advisor

    6 months ago

    Bexleyheath, United Kingdom Yorkshire Building Society Full time

    **_If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. And in return for your fantastic people skills, we offer lots of fantastic rewards that you can make the most of in and out of work, including:_** **Flexibility** - We offer a range of flexible working options without unsocial hours, which can...

  • Sales and Membership Advisor

    4 weeks ago

    Bexleyheath, Greater London, United Kingdom Parkwood Holdings Limited Full time

    Sales and Membership AdvisorWe are seeking a highly motivated and enthusiastic Sales and Membership Advisor to join our team at Parkwood Holdings Limited. As a Sales and Membership Advisor, you will be responsible for promoting membership packages within our leisure centre and delivering exceptional customer service to our members.Key Responsibilities:To...

  • Sales and Membership Advisor

    4 weeks ago

    Bexleyheath, Greater London, United Kingdom Lex Leisure CIC Full time

    Sales and Membership AdvisorWe are seeking a highly motivated and enthusiastic Sales and Membership Advisor to join our team at Lex Leisure CIC. As a Sales and Membership Advisor, you will be responsible for promoting membership packages and delivering exceptional customer service to our members.Key Responsibilities:To actively promote membership packages...

  • Sales and Membership Advisor

    4 weeks ago

    Bexleyheath, Greater London, United Kingdom Lex Leisure CIC Full time

    Job Title: Sales and Membership AdvisorJob Summary:We are seeking a Sales and Membership Advisor to join our team at Lex Leisure CIC. As a Sales and Membership Advisor, you will be responsible for promoting membership packages and providing excellent customer service to our members.Key Responsibilities:To actively promote membership packages within the...

  • Customer Experience Advisor S1 Everyday Banking

    5 months ago

    Bexleyheath, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Bexleyheath Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community** We are currently recruiting Customer Service colleagues with a starting package of **£25,322 **this is made up of a base salary of **£23,338 **along with an additional **£500 **flexible benefit and up to a...

  • Customer Sales Representative

    4 weeks ago

    Bexleyheath, Greater London, United Kingdom Brook Street Full time

    About the Role:We are seeking a skilled Customer Sales Advisor to join our Whirlpool department. As the first point of contact for customers, you will provide excellent customer service and register appliances efficiently.Key Responsibilities:Provide exceptional customer service and register appliances promptlyUpsell products using your sales and...

  • Sales Advisor

    4 weeks ago

    Bexleyheath, United Kingdom Lex Leisure CIC Full time

    Sales AdvisorFull TimeCrook Log Leisure Centre The Opportunity We are currently looking for a part time Sales Advisor who will report directly to the Contract Sales Manager. The Person Ideally a sales background in a similar role, although training will be provided To actively promote membership packages within the centre in line with instructions from the...

  • Sales Advisor

    4 weeks ago

    Bexleyheath, United Kingdom Parkwood Holdings Limited Full time

    Sales AdvisorFull TimeCrook Log Leisure Centre The Opportunity We are currently looking for a part time Sales Advisor who will report directly to the Contract Sales Manager. The Person Ideally a sales background in a similar role, although training will be provided To actively promote membership packages within the centre in line with instructions from the...

  • Customer Service Representative

    4 weeks ago

    Bexleyheath, Greater London, United Kingdom Buzz Bingo Full time

    Customer Service RoleWe are seeking a Customer Service Representative to join our team at Buzz Bingo. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring they have an outstanding experience every time they visit the Club.The RoleAs a Customer Service Representative, you will be the face...

  • Customer Service Representative

    4 weeks ago

    Bexleyheath, Greater London, United Kingdom Buzz Bingo Full time

    Customer Assistant RoleWe are seeking a Customer Assistant to join our team at Buzz Bingo. As a Customer Assistant, you will be responsible for providing exceptional service to our customers, ensuring they have an outstanding experience every time they visit the club.The RoleAs a Customer Assistant, you will be the face of our club, responsible for building...

  • Customer Service Representative

    4 weeks ago

    Bexleyheath, Greater London, United Kingdom BUZZ Bingo Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working with people? We're looking for a skilled Customer Assistant to join our team at Buzz Bingo in Bexleyheath.The RoleAs a Customer Assistant, you will be the face of our club, providing outstanding service to our customers and...