Visitor Experience Officer

6 months ago

Berkhamsted, United Kingdom National Trust Full time

We’re looking for a Visitor Experience Officer to join us at Ashridge Estate. Being a Visitor Experience Officer for the National Trust is all about people - connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

If you love working with all kinds of people, and you’re excited by the Trust’s cause - to protect and care for places so that people and nature can thrive - then this could be the job for you.

**Hours**:37.5 hours per week, regular weekend working will be required.

What it's like to work here:Leading a small and dynamic team of Welcome and Service Assistants, you'll champion the best customer service. You and your team will work closely with a group of dedicated volunteers to ensure we always have a friendly face to greet our visitors and help them to enjoy their visit. You'll work closely with our Senior Visitor Experience Officer to develop a programme of events that will move, teach and inspire visitors. You'll act as a Duty Manager to ensure our visitor operations remain compliant, well presented and well-staffed each day.

Ashridge is a place of wildness, fresh air, freedom and tranquillity. An oasis to feel lost and found in. An escape from urban life. Visitors can walk for miles without encountering a fence or wall or another person. It’s a place to enjoy the seasons. Precious bluebells, filling the air with their scent, crowd the trunks of ancient pollards and coppice stools. Wild thyme, crushed underfoot on the chalky hills, mingles with the song of skylarks and mewing buzzards above the remains of Iron Age earthworks. There are endless stories and spectacles and working at Ashridge you feel part of it and able to leave you mark on this stunning place.

Click here for more information about this location

What you'll be doing:As a Visitor Experience Officer, you’ll be responsible for the delivery of effective interpretation and exceptional customer service.

Understanding how and why we engage our supporters is key. Working with our spirit of place, you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent.

**Please also read the full role profile attached to this advert.**

Who we're looking forWe'd love to hear from you if you’re:

- used to multiple deadlines and managing your own workload
- skilled in organisation and planning, with a good eye for detail
- good at talking to, and getting on with, all kinds of people
- a hard-working and committed team player
- comfortable with IT: Microsoft Office, as well as web and social media
- experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
- familiar with health and safety procedures

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)

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