Visitor Experience Officer

3 months ago

Berkhamsted, United Kingdom National Trust Full time

We’re looking for a Visitor Experience Officer to join us at Ashridge Estate. Being a Visitor Experience Officer for the National Trust is all about people - connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

If you love working with all kinds of people, and you’re excited by the Trust’s cause - to protect and care for places so that people and nature can thrive - then this could be the job for you.

**Hours**:37.5 hours per week, regular weekend working will be required.

What it's like to work here:Leading a small and dynamic team of Welcome and Service Assistants, you'll champion the best customer service. You and your team will work closely with a group of dedicated volunteers to ensure we always have a friendly face to greet our visitors and help them to enjoy their visit. You'll work closely with our Senior Visitor Experience Officer to develop a programme of events that will move, teach and inspire visitors. You'll act as a Duty Manager to ensure our visitor operations remain compliant, well presented and well-staffed each day.

Ashridge is a place of wildness, fresh air, freedom and tranquillity. An oasis to feel lost and found in. An escape from urban life. Visitors can walk for miles without encountering a fence or wall or another person. It’s a place to enjoy the seasons. Precious bluebells, filling the air with their scent, crowd the trunks of ancient pollards and coppice stools. Wild thyme, crushed underfoot on the chalky hills, mingles with the song of skylarks and mewing buzzards above the remains of Iron Age earthworks. There are endless stories and spectacles and working at Ashridge you feel part of it and able to leave you mark on this stunning place.

Click here for more information about this location

What you'll be doing:As a Visitor Experience Officer, you’ll be responsible for the delivery of effective interpretation and exceptional customer service.

Understanding how and why we engage our supporters is key. Working with our spirit of place, you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent.

**Please also read the full role profile attached to this advert.**

Who we're looking forWe'd love to hear from you if you’re:

- used to multiple deadlines and managing your own workload
- skilled in organisation and planning, with a good eye for detail
- good at talking to, and getting on with, all kinds of people
- a hard-working and committed team player
- comfortable with IT: Microsoft Office, as well as web and social media
- experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
- familiar with health and safety procedures

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)

  • Visitor Experience Officer

    3 months ago

    Berkhamsted, United Kingdom National Trust Full time

    Have you got fantastic customer service skills? Are you a creative individual who has a passion for marketing and communications? We’d love you to bring your skills to the biggest conservation charity in Europe. With engaging stories to tell, there’s always something to share with our visitors, and it will be you job to make sure we’re doing that all...

  • Parking Officer

    3 months ago

    Berkhamsted, United Kingdom Kinderzimmer UK Full time

    **Parking Officer - Berkhamsted** **Location**: kinderzimer Berkhamsted, 205 High Street, Berkhamsted, HP4 1AP **Salary**: £10.42 - £13.87 per hour (depending on experience) **From tiny to really big! Join one of the fastest growing nursery groups in the UK!** In 2012 we opened our first nursery. Today, kinderzimmer has over 30 locations that provide...

  • Welcome & Service Assistant

    4 months ago

    Berkhamsted, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of passionate team, you'll play a core part in welcoming visitors to the Ashridge Estate and providing fantastic customer service. Ashridge Estate is and lovely mix of ancient trees, rolling chalk downlands and lush meadows in an area of outstanding natural beauty. **Contract duration**:Permanent You will be...

  • Welcome & Service Assistant

    3 months ago

    Berkhamsted, United Kingdom National Trust Full time

    We're looking for a Welcome and Service Assistant to join our team at Ashridge. As the public face of Ashridge, you’ll provide a warm, friendly welcome, give information about this special place, answer questions and make sure everyone has an enjoyable and memorable visit. **Contract duration**:Permanent **Hours working pattern**:30 hours per week, on...

  • Welcome & Service Assistant

    3 months ago

    Berkhamsted, United Kingdom National Trust Full time

    We're looking for a Welcome and Service Assistant to join our team at Ashridge. As the public face of Ashridge, you’ll provide a warm, friendly welcome, give information about this special place, answer questions and make sure everyone has an enjoyable and memorable visit. **Contract duration**:Fixed term contract for 12 months **Hours working...

  • Database Officer

    1 day ago

    Berkhamsted, Hertfordshire, United Kingdom Workingmums Full time

    Database Officer Job DescriptionWe are seeking a skilled Database Officer to join our team at Workingmums. As a key member of our team, you will be responsible for the effective capture and management of supporter data.Key Responsibilities:To work closely with the Database Manager to learn the system and key processes.To take ownership of the fundraising...

  • Database Officer

    1 day ago

    Berkhamsted, Hertfordshire, United Kingdom Workingmums Full time

    Database Officer Job DescriptionWe are seeking a skilled Database Officer to join our team at Workingmums. As a key member of our team, you will be responsible for the effective capture and management of supporter data.Key Responsibilities:To work closely with the Database Manager to learn the system and key processes.To take ownership of the fundraising...

  • Food and Beverage Team Member

    2 days ago

    Berkhamsted, Hertfordshire, United Kingdom National Trust Full time

    About the RoleWe are seeking a skilled and enthusiastic Food and Beverage Team Member to join our team at Anglesey Abbey. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring that our visitors have a memorable experience.Key ResponsibilitiesWelcome and look after all visitors to the...

  • Food and Beverage Team Member

    2 days ago

    Berkhamsted, Hertfordshire, United Kingdom National Trust Full time

    About the RoleWe are seeking a skilled and enthusiastic Food and Beverage Team Member to join our team at Anglesey Abbey. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring that our visitors have a memorable experience.Key ResponsibilitiesWelcome and look after all visitors to the...

  • Director and Office Principal

    4 months ago

    Berkhamsted, United Kingdom hdr Full time

    Director and Office Principal -(179116) Description About Us At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable...

  • Clubhouse Assistant

    4 months ago

    Berkhamsted, United Kingdom Whipsnade Park Golf Club Ltd Full time

    Full and part time roles available to work alongside a friendly team providing great service to members and visitors alike To assist in our Bar and restaurant Food and drink service and some food preparation Be a good communicator Enjoy working with People Flexible and Reliable Weekend and evening working Pay: £11.50 per hour **Benefits**: -...

  • Clubhouse Assistant

    4 months ago

    Berkhamsted, United Kingdom Whipsnade Park Golf Club Ltd Full time

    Full and part time roles available to work alongside a friendly team providing great service to members and visitors alike To assist in our Bar and restaurant Food and drink service and some food preparation Be a good communicator Enjoy working with People Flexible and Reliable Weekend and evening working **Salary**: £11.50 per hour Schedule: -...

  • Live Event Producer

    4 months ago

    Berkhamsted, United Kingdom Ashridge House Full time

    **Job Title**: Live Event Producer **Location**: Ashridge House, Berkhamsted, Hertfordshire, HP4 1NS **Reports to**: Director of Sales & Marketing **Shifts**: Monday - Friday 8:30-5:30, flexibility required including evenings and weekends to deliver events. **The Opportunity** This is a fantastic opportunity for someone who has been working in an event...

  • Live Event Producer

    3 months ago

    Berkhamsted, United Kingdom Ashridge House Full time

    **Job Title**: Live Event Producer **Location**: Ashridge House, Berkhamsted, Hertfordshire, HP4 1NS **Reports to**: Director of Sales & Marketing **Shifts**: Monday - Friday 8:30-5:30, flexibility required including evenings and weekends to deliver events. **The Opportunity** This is a fantastic opportunity for someone who has been working in an event...

  • Food and Beverage Team Member

    2 weeks ago

    Berkhamsted, Hertfordshire, United Kingdom The National Trust Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Food and Beverage Team Member to join our team at Ashridge Estate in Berkhamsted, Hertfordshire. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring that our visitors have a memorable experience.Key ResponsibilitiesWelcome...

  • Food and Beverage Team Member

    2 weeks ago

    Berkhamsted, Hertfordshire, United Kingdom The National Trust Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Food and Beverage Team Member to join our team at Ashridge Estate in Berkhamsted, Hertfordshire. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring that our visitors have a memorable experience.Key ResponsibilitiesWelcome...

  • Database Officer

    7 days ago

    Berkhamsted, United Kingdom Vitae Financial Recruitment Full time

    {"Job Title": "Database Officer - Part Time", "Job Summary": "We are seeking a skilled Database Officer to join our team on a part-time basis. As a key member of our team, you will be responsible for the effective capture and management of supporter data, working closely with the Database Manager to ensure the smooth running of our fundraising database.Key...

  • Database Officer

    1 week ago

    Berkhamsted, United Kingdom Vitae Financial Recruitment Full time

    {"Job Title": "Database Officer - Part Time", "Job Summary": "We are seeking a skilled Database Officer to join our team on a part-time basis. As a key member of our team, you will be responsible for the effective capture and management of supporter data, working closely with the Database Manager to ensure the smooth running of our fundraising database.Key...

  • Food and Beverage Team Member

    13 hours ago

    Berkhamsted, Hertfordshire, United Kingdom National Trust Full time

    About the RoleWe are seeking a skilled and enthusiastic Food and Beverage Team Member to join our team at Anglesey Abbey. As a key member of our front of house team, you will be responsible for delivering exceptional customer service and ensuring that our visitors have a memorable experience.Key ResponsibilitiesWelcome and look after all visitors to the...

  • Food and Beverage Team Member

    12 hours ago

    Berkhamsted, Hertfordshire, United Kingdom National Trust Full time

    About the RoleWe are seeking a skilled and enthusiastic Food and Beverage Team Member to join our team at Anglesey Abbey. As a key member of our front of house team, you will be responsible for delivering exceptional customer service and ensuring that our visitors have a memorable experience.Key ResponsibilitiesWelcome and look after all visitors to the...