Welcome & Service Assistant

6 days ago

Berkhamsted, United Kingdom National Trust Full time

We're looking for a Welcome and Service Assistant to join our team at Ashridge. As the public face of Ashridge, you’ll provide a warm, friendly welcome, give information about this special place, answer questions and make sure everyone has an enjoyable and memorable visit.

**Contract duration**:Fixed term contract for 12 months

**Hours working pattern**:22.5 hours per week, three 7.5 hour days a week. The working rota is flexible and this can be discussed further at interview. You'll be required to work 1 in 2 weekends.

What it's like to work here:Working with a team of Welcome and Service Assistants you'll be championing the best customer service, and will work closely with a group of dedicated volunteers to ensure we always have a friendly face to greet our visitors and help them to enjoy their visit.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property programming to fundraising promotion - no two days are the same.

You'll be enthusiastic about our cause and will grow support for our charity through membership recruitment and fundraising. You will share the incredible conservation work the National Trust does and highlight the important role our members play in supporting our charity as well as the benefits of National Trust membership.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering great customer service.

Who we're looking forWe'd love to hear from you if you are:

- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (22.5 hrs pw for 12 mo)

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