Welcome & Service Assistant

3 weeks ago

Berkhamsted, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.

**Hours**:15 hours per week

**Duration**:Permanent

**Salary**:£9.90 per hour

What it's like to work here:You'll be based in and around our visitor centre, welcoming visitors to Ashridge Estate. Reporting to the Visitor Experience Officer, you'll be joining a small, friendly, passionate and dedicated Welcome and Service Team as well as working with our team of knowledgeable and committed volunteers. A typical day will include role modelling a great welcome, ensuring our visitors are informed about the site and opportunities to get involved, fundraising, and talking about supporting the National Trust.

You'll have the opportunity to get a deeper understanding of Ashridge Estate’s 5000 acres of ancient forest and chalk grassland and will be able to share this with our visitors.

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking forWe'd love to hear from you, if this sounds like you:

- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (15 hrs pw)

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