Information and Records Management Advisor
3 days ago
We’re a national law firm with a local reach. Our philosophy is ‘Expert Hand, Human Touch’ - something you’ll find in the way we work with our clients and how we support our teams. But, we’re more than just a law firm - we’re a team, working together to help individuals and businesses navigate life’s ups and downs.
Whichever team you join, working here you’ll feel a part of our friendly and inclusive environment. We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things, and make a real difference to our clients and communities.
The work we do has been recognised in the awards we’ve won. We’re committed to being even better, and our awards help to show we’re on the right track.
We recognise that the office 9-5 isn’t for everyone. That’s why we’ve introduced ‘Flexible by Choice’. Whether it’s working from home, in our offices, or a combination of the both, we trust each other to support our clients, colleagues and communities at the right time, in the right way.
**Your Role**
You will be working within a team of information and records professionals, this role provides support to the business on all aspects of information and records management (including both paper and digital formats), ensuring good practice is being adopted by our colleagues; adherence to information-related policies and guidance; information life-cycle governance is being applied across our estate and in both structured and unstructured environments and that we are working in a compliant way that satisfies our legal and regulatory obligations, including GDPR.
Monitoring and reporting on information and record keeping practice by practice area and for Group Companies; actively contributing to information and records related projects and initiatives and particularly those involved in ensuring information life-cycle management processes are embedded across our estate.
**What You'll Be Doing**
- Provide support on the daily operational services to all colleagues and our clients during business hours, monitor adherence to our policies and processes which are relevant to the management of our records (both paper and electronic) and communicate those policies and processes through the delivery of training and guidance to the Group.
- Develop monthly reports, which clearly demonstrate performance against our policies and good record-keeping standards in general across the Group.
- Providing insightful feedback on the performance outcomes of those reports at team/Managerial level, including where improvement and/or remedial action is required in order to avoid potential loss of information, non-adherence to retention schedule or breach occurrence.
- Support the Head of Information and Records Management in improving information management maturity across the Group through the delivery of training and the creation of meaningful materials and guidance which promotes a more informed and consistent approach to information management practice.
- Contribute to the development and delivery of training programmes which ensure that high standards of compliance with Information Lifecycle Governance are being met and maintained across all levels of staff across the Group (including Microsoft 365 environments).
- Support the Head of Information and Records Management to further develop the Information and Records Management Hub, ensuring that it provides one central location for all information and records management related content. Monitor the performance of Suppliers who support us with paper and electronic record archiving and management including adherence to all service level agreements and provide insightful feedback in Operational Meetings. Engage directly with the end-users of archiving services across the Group to gauge performance and to support this.
- Lead the annual destruction review for our main Supplier of archiving services providing a detailed report of findings by Division to the Firm’s Records Manager for review and sign-off.
- Liaise with other information professionals and champions to ensure alignment to IM Objectives.
- Support both paper and digital projects and other change activities across the Group in relation to the introduction of and adherence to best practice for information and records and compliance with our policies.
**What We're Looking For**
- Extensive experience of working in an Information and Records Management environment
- Experience of information management and governance in an Microsoft 365 environment
- Experience of information and records management standards such as ISO-15489-1, BS10008
- Experience of reporting on quality standards and performance
- Extensive experience of successfully dealing with all levels of internal stakeholders
- Able to evidence excellent “Customer” focus, empathy and communication
- Evidences ability to review, propose and improve processes and reacts positively to cha
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