Branch Assistant

3 weeks ago


Ellesmere Port, United Kingdom Total Staff Services Full time

Total Staff Services are currently recruiting a Branch Service Assistant to fill a permanent position available with one of our clients. You will be reporting to the Customer Service Supervisor.

**Key Tasks**:

- To provide a point of contact for new and potential customers.
- Answering customer queries, developing SMART (Specific, Measurable, Achievable, Realist, Timed) working practices to handle queries more efficiently.
- Be proactive in the monitoring and analysis of quotation progress, ascertaining the reason if an order is not placed.
- Process all orders in a timely and efficient manner.
- Supporting the branch with warehouse activities, including stock management and order dispatch.
- Delivery duties as and when required.
- Establish and maintain effective working relationships with the team as well as the general public.

**Health & Safety / Housekeeping Tasks**:

- Adhere to stated policies and procedures at all times relating to health and safety and quality management.
- Ensuring that housekeeping in the customer service area and warehouse is constantly maintained to high standards.

**Key Wider Duties**:

- Working on key improvement projects that will be beneficial to the service branch as well as enhancing the service offered.
- Other duties within your scope which are deemed necessary by the business in order for you to effectively complete the job.
- Pursue personal development of skills and knowledge necessary for the effective performance of the role.

**Person Specification - Customer Service Coordinator**

**Experience / Skills - Essential**:

- Computer literate - Word, Excel, Outlook and Data Entry.
- Excellent communication skills.
- Problem solving skills.
- Experience of working in a similar role would be advantageous.
- Ability to be independent and work alone as well as part of a team.
- Personal work planning and organizational skills.
- Ability to work to deadlines.
- Persuading and Influencing.
- Meeting customer expectations.
- Adaptable.

**Qualifications**:

- Essential - Educated to GCSE level or equivalent.



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