Customer Service and Operations Advisor

3 weeks ago


StokeonTrent, United Kingdom Speedy Freight Full time

Job description

We are a successful National organisation providing logistics solutions. Part of one of the UK’s leading supply chain, transport and logistics businesses truly offering end-to-end supply chain solutions. Speedy Freight provides dedicated, same day transport solutions to local businesses. We specialise in delivering time sensitive shipments from commercial businesses throughout the UK and Europe.

Our mission is **‘To be the first choice to deliver every single time. To always be there for our customers and our team’**

Our Customer Service Advisors are an integral part of our business as they assist and manage new bookings in line with company procedures.

**Responsibilities & Objectives**
- To effectively negotiate prices with customers.
- Receive orders over the telephone and input into the company computer systems.
- Schedule appointments for sales staff to meet prospective customers.
- Constantly communicate with Customer Services and the New Business Managers to ensure KPI targets achieved and maintained.
- To work to deadlines and work independently when required.
- Communicate effectively and professionally with all levels of staff and clients. Flexible approach required to cover on-call rota system.
- To contact businesses by telephone to promote product/services.

**Qualifications**
- IT Literate including Microsoft, word, excel and outlook.
- Written, oral English and Mathematics to GCSE standard
- Excel / PowerPoint presentations skills.

**Experience**
- Telephone experience
- Strong customer service ethic with negotiation and telesales skills
- Excellent verbal and written communication skills
- Articulate with a confident phone manner
- Good organisation skills with the ability to multitask and prioritise workload
- Ability to source own leads through research

**Required**
- Driving License

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 - £25,000.00 per year

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Stoke-On-Trent: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: ST - CSA



  • Stoke-on-Trent, United Kingdom Intro Personnel Permanent Recruitment Full time

    This excellent opportunity will be working within a busy, close knit customer services team with a focus on providing a hands-on approach to order inputting, quotations and ensuring that key account customers receive an exceptional level of support and service. **CUSTOMER SERVICE ADVISOR** **STOKE ON TRENT AREA** **FULL TIME...


  • Stoke-on-Trent, United Kingdom Intertek Full time

    An exciting opportunity has opened in our Stoke-on-Trent branch for a Customer Service Advisor. In the field of customer service, it is essential to be a ‘people person’ as you will spend your day trying to ensure your company’s customers are happy with the products, services, and level of customer service they receive. You will be the face of the...


  • Stoke-on-Trent, United Kingdom Fox Morris Group Full time

    **Customer Service Advisor - Stoke on Trent City Council** **3 - 6+ Month Ongoing Contract** **Rate - Negotiable - Please send your CV with the rate of pay you require!** **Essentials**: - Relevant experience in a customer services/call centre/office environment or dealing with customers, commitment to quality customer care. **Job Role**: - To provide...


  • Stoke-on-Trent, United Kingdom RAW Recruiting Solutions Full time

    **CUSTOMER SERVICE ADVISOR - TALKE - £22672.00 (Rising to £23672.00 after 6 months)** Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect...


  • Stoke-on-Trent, United Kingdom Essential Employment Full time

    Customer Service Advisor needed in Stoke on Trent, £11.44ph PAYE - Reference: 5248597 1. Distribute accurate data to the best placed operative to meet purpose2. Ensure accurate information is received from operatives (including sub-contractors) regardingrequirement for additional trades / materials following repairs diagnosis3. Ensure accurate information...


  • Stoke-on-Trent, United Kingdom Central Food Service Ltd Full time

    **Job description** Central food service LTD are an established and growing business in the food distribution sector supplying over 800 customers within a 100 mile radius from our Stoke On Trent depot. An exciting opportunity has arisen for somebody to join our customer service and sales department. Your key roles and responsibilities will be to take...


  • Stoke-on-Trent, United Kingdom bet365 Full time

    **Overview**: **Operations**: **Full Time**: **Closes 21/08/23**: **Stoke-on-Trent**: **Full Time**: **Closes 21/08/23**: **Who we are looking for**: A Customer Service Advisor, who will become part of an exciting, fast-paced, customer orientated team with plenty of opportunities for progression. Our UK Customer Service department is looking for...


  • Stoke-on-Trent, United Kingdom bet365 Full time

    **Overview**: **Operations**: **Full Time**: **Closes 18/09/23**: **Stoke-on-Trent**: **Full Time**: **Closes 18/09/23**: **Who we are looking for**: A Customer Service Advisor, who will become part of an exciting, fast-paced, customer orientated team with plenty of opportunities for progression. Our UK Customer Service department is looking for...


  • Stoke-on-Trent, United Kingdom Nuffield Health Full time

    Customer Services AdvisorNuffield Health North Staffs Hospital | Customer Services | Permanent | Full Time £21,333 per annum37.5 hours per week At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether...


  • Stoke-on-Trent, United Kingdom Nuffield Health Full time

    Customer Services AdvisorNuffield Health North Staffs Hospital | Customer Services | Permanent | Full Time £21,333 per annum37.5 hours per week At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether...


  • Stoke-on-Trent, United Kingdom Intro Personnel Permanent Recruitment Full time

    This excellent opportunity will be working within a busy, close knit customer services team with a focus on providing a hands-on approach to order inputting, quotations and ensuring that key account customers receive an exceptional level of support and service. **CUSTOMER SERVICE ADVISOR** **STOKE ON TRENT AREA** **FULL TIME...


  • Stoke-on-Trent, United Kingdom Safer Hand Solutions Full time

    Customer Service Advisor (Shift rotation) Permanent £25,000 Stoke on Trent   Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor. The overall purpose of the role is to work as part of a team to provide high quality day to day support to enable the effective...


  • Stoke-on-Trent, United Kingdom Homes for Students Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at College Court as a Customer Service Advisor working 14 hours per week. At Homes for Students, we are dedicated to creating a positive and supportive...


  • Stoke-on-Trent, United Kingdom The Best Connection Employment Group Full time

    Induction's available WC 12th December! The Best Connection are seeking Customer Service Advisors to work alongside an established team for our client based in Hanley. This is a fast-paced job so previous telephone experience and computer knowledge would be preferred however not essential as training will be provided. The hours of work will be 08:30 -...


  • Burton-On-Trent, United Kingdom Diamond Bus Company Full time

    Reporting to the Operations Manager, the role of Customer Service Advisor will be to demonstrate excellent customer service to customer queries through a range of communication tools. You will lead and manage the customer complaints process, lead on communications designed to inform customers and provide a consistent quality of service to our customers. The...


  • Stoke-on-Trent, United Kingdom Brampton Recruitment Full time

    * Strong previous experience in a customer service environment - Proactive approach for every single customer - Computer literate with a good knowledge of MS Office such as Word and Excel An immediate permanent position has arisen to work for a local manufacturer and supplier as a Customer Service Advisor due to an increase in workload. You will be required...


  • Stoke-on-Trent, United Kingdom Brampton Recruitment Ltd Full time

    Permanent / Full Time - Stoke on Trent £22755 - £22755 The role will report into the Customer Service Supervisor and will be office-based working closely with the Order Processing Department. An immediate permanent position has arisen to work for a local manufacturer and supplier as a Customer Service Advisor due to an increase in workload. You will be...


  • Stoke-on-Trent, United Kingdom Brampton Recruitment Full time

    * Strong previous experience in a customer service environment - Proactive approach for every single customer - Inbound customer service experience in a fast paced environment An immediate temporary position has arisen to work for a local manufacturer and supplier as a Customer Service Advisor due to an increase in workload. You will be required to build and...

  • Customer Service

    1 month ago


    Stoke-on-Trent, United Kingdom Rapier Full time

    **Job description** We are currently looking an Operations Admin Advisor for our customer based in Stoke on Trent. You will be working with 2 of the world’s largest manufacturing and distribution brands. The position is on a temporary to permanent basis with the intention of becoming permanent in 2023. Pay Rate is £25,000pa (paid hourly) Hours of work:...


  • Stoke-on-Trent, United Kingdom Halecroft Recruitment Full time

    We have an exciting opportunity for an experienced, enthusiastic, and motivated **Part-Time Customer Service Advisor **to support the Digital Team by delivering advanced services to patients with long-term conditions who have been prescribed a new medication. **Role & Responsibilities**: - Your primary task would be to identify potential patients eligible...