Contact Centre Agent

Tyrefix is the leading service provider of tyre repairs and replacements to the off-highway market with over 100 breakdown vehicles nationwide, we pride ourselves on providing an unmatched national breakdown service where our customers come first. Due to our continued success, we have our sights set on significant growth and with this comes the opportunity to recruit a Contact Centre Administrator to join our team.

**Who we need?**

We’re looking for inspirational and experienced Contact Centre Administrators to join our team. The overall role is to be responsible for providing a comprehensive efficient and effective service. A key responsibility will include monitoring, inspecting, and proposing measures to correct or improve Tyrefix services by investigating and setting standards for quality.

**What you’ll do**
- Investigating all job cards to ensure that works has been carried out to the highest of standards.
- Investigating and solving customer problems in a timely manner, escalating to the relevant colleagues where required.
- Carefully maintain compliant and non-conformance of company standards through records and tracking systems.
- To ensure that customer service delivers to and (where possible) exceeds customers’ Quality expectations.
- Chasing retrospective purchase order numbers.
- To ensure all daily documentation is completed correctly and on time.
- Auditing and proof-reading job sheets to ensure all technical and health & safety requirements are met.
- Support the accounts and Earth Mover Division with customer requests.
- Investigate complaints and incidents using root cause analyse techniques.
- Liaise with other departments and members of staff where complex issues require their assistance.
- Customer satisfaction levels to be maintained/enhanced to ensure business is growth and cross-selling opportunities are created.
- Work as a team to ensure KPI targets for closure of attentions, credits & queries are met.

**What we’re looking for**
- Previous Customer Service experience
- Ability to work in a fast-paced environment with the ability to prioritise own workload.
- Excellent communicator both verbal and written with good attention to detail.
- KPI Driven and analytical approach
- Good IT skills
- Empathetic and genuine passion for customer service

**What we offer**:

- Free Parking
- Gym Discounts
- 22 days annual leave plus bank holidays
- Team social events

**Salary**: From £27,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person