Controller

2 weeks ago


Solihull, United Kingdom Assa Abloy Full time

Controller**Control Room / CCTV Operator**

**1 x 24 hour controller to work 2 x 12 hour shifts - weekends**

Biosite provides technology-enabled services that have been specifically designed to optimize operational efficiency, improve health and safety and ensure compliance for construction projects.

Biosite's purpose is to support the transformation of the construction industry, by being innovators in developing technology and software solutions that give our customers peace of mind that they are in control of their sites. Underpinned by a unique biometric algorithm Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart of all Biosite solutions is the capture of quality data that is converted to valuable real-time insight, enabling our customers to make more informed decision making.

Following our recent acquisition by ASSA ABLOY and our continued success in the UK market, Biosite is expanding its CCTV operations team. We operate 24 hours 7 days a week.

**The position will report directly to the control room assistant managers and is located in Solihull.**

**Main responsibilities and tasks**
- Alarm Handling
- Incident Reporting
- Call Handling
- Man Guarding Handling

**Duties**:

- To operate and monitor the control room systems
- To monitor CCTV cameras, escalating incidents, and assisting the emergency services and mobile response drivers.
- Recognising and reacting to the risks involved in the assessment of emergency and non emergency calls and activations.
- To maintain the security of the control room at all times
- Liaise with any visitors on site.
- Ensure professional quality of service delivery and compliance with legislative requirements.
- Operators may be required to give police statements and attend court to give evidence on the basis of their duties as a CCTV Operator
- Answer inbound telephone calls quickly, and effectively, demonstrating a professional and caring manner.
- Report any operational difficulties or faulty equipment to the relevant line manager/department.
- Recording incidents using our operational system, effectively and precisely.

**Man Guarding**:

- To oversee Biosite guards, assisting them with their duties remotely and looking after their hourly welfare checks adhering to Biosite's lone working and H&S Policy.

**Key working relationships (internal and external)**
- Working internally with installation
- Working Externally with guards and customers

**Person Profile: Essential qualifications, experience, knowledge and behaviors**
- SIA CCTV Operators License
- SIA Door Supervisor License
- CCTV & Security experience

**Desirable**
- Knowledge of Construction sites

**_
We are the ASSA ABLOY Group_**:

- Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access._
- _
- As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally._
- _
- As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences._

**Application due**
- 2023-07-31
- **Function**
Administration, Facilities & Secretarial

**Experience level**
Entry level

**Location**
Solihul, England, United Kingdom


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