First Line Support
4 months ago
**1st Line Technical Support Agent**
**Brief Overview of role / project**:
A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. Be clear and concise when engaging the customers, updating the customer efficiently in a prompt manner and see technical issues through to resolution.
**-**Attention to detail with right first-time attitude.
- A motivated self-starter with a focus on processes.
- Experience working in a customer facing environment.
- Understanding of ITIL processes.
- Basic networking knowledge.
**Job Type**: Temporary contract
Contract length: 6 months
**Benefits**:
- Employee discount
- Life insurance
- Referral programme
Application question(s):
- Do you have an in date Passport?
- Do you have experience providing network Support?
Work Location: In person
Reference ID: FJ-MW-FLSs
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